Technical Writing Lead

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Technical Writing Lead

Office hybrid in San Francisco, CA or Seattle, WA

Job Description:

As a Trailhead Specialist for Industries and Revenue Excellence, you will be responsible for developing high-quality, engaging, and educational content that helps users understand and adopt Salesforce's industry-specific solutions and revenue management tools. You will leverage your content strategy and curriculum development skills to create comprehensive learning paths that cater to a diverse audience.

Key Responsibilities:

• Write and edit clear, concise, and engaging content that simplifies complex concepts.

• Collaborate with subject matter experts, instructional designers, and other writers to ensure content accuracy and relevance.

• Develop and execute strategic content plans for Trailhead modules, projects, and trails focused on Industries and Revenue Excellence.

• Design and develop curriculum that addresses the learning needs of various user personas.

• Use data and feedback to continuously improve content and learning experiences.

• Ensure all content aligns with Trailhead's voice, tone, and accessibility guidelines.

• Stay current with the latest Salesforce industry solutions and revenue management features.

Qualifications:

• 10+ years of experience in technical writing, content strategy, or curriculum development.

• Proven experience in writing for industry-specific solutions and revenue management tools.

• Strong understanding of Salesforce products and ecosystem.

• Excellent writing, editing, and proofreading skills.

• Ability to explain complex concepts in a clear and engaging manner.

• Experience with content management systems and authoring tools.

• Strong collaboration and communication skills.

• Ability to manage multiple projects and meet tight deadlines.

• A related degree required.

Preferred Qualifications:

• Experience with internal and external enablement content development. 

• Salesforce experience.

• Familiarity with Trailhead and its content development cycle.

• Experience in developing content for specific industries such as Financial Services, Healthcare, Life Sciences, Communications, etc.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $127,200 to $213,800.

For California-based roles, the base salary hiring range for this position is $138,800 to $233,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.