In this role, you will be expected to:
- Develop step-by-step user guides, FAQs, and instructional documents to help users effectively utilize our software
- Write and edit copy for user interfaces (UI) to ensure clarity, consistency, and user-friendliness
- Create and update software system-generated email notifications to ensure clarity and consistency with our brand voice
- Produce tutorial videos and visual guides that simplify complex concepts for users
- Collaborate directly with clients and end users to gather feedback and translate their needs into clear, intuitive product design and documentation
- Generate and deliver in-person or online presentations or webinars on software modules and features to clients, users, and team members
- Collaborate with graphic designers, software developers, and other team members to ensure documentation aligns with product goals and user needs
- Maintain and update a knowledge base of documentation and FAQs as our software evolves
- Apply UX writing principles to create user-centered, easy-to-understand content
- Follow and contribute to our software style guide
You might be the right fit if you:
- Have a strong ability to quickly learn complex software systems.
- Pay meticulous attention to detail.
- Possess exceptional writing and editing skills.
- Can break down complex concepts into clear and concise explanations.
- Inspire trust through openness, honesty, and transparency in communications.
- Work well both independently and as part of a team.
Qualifications:
- Bachelor’s degree in English or Communication Studies (with a major in Professional Communications)
- Proficiency in Microsoft Word and Adobe products
- Experience with AI tools and technologies, or a strong passion for learning and working with AI
Bonus points if you have:
- UI/UX design experience is a strong asset
Skills Required
- Bachelor's degree in English or Communication Studies (Professional Communications)
- Proficiency in Microsoft Word
- Proficiency in Adobe products
- Experience with AI tools and technologies or strong passion to learn
- Exceptional writing and editing skills; attention to detail
- Ability to work in-person at Sherwood Park, Alberta
- UI/UX design experience
What We Do
BIS Safety Software is a technology company that offers compliance and learning management software to meet the needs of Environment, Health, and Safety (EHS) professionals. This cloud-based software application includes a Training Record Management System, a Classroom Calendar Management module, a Training Matrix, a Learning Management System, Digital Folders, plus Online Forms that can be used for site inspections, hazard assessments, incident management, preventive maintenance, competency evaluations, and more. We provide training solutions for the safety industry, including hundreds of safety training organizations throughout North America and across the world. The core of our business is the SafetyNET program. The SafetyNET is a network of more than 500 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application. Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training. Looking toward the future, the SafetyNET seeks to continually set new standards in training through ongoing technological innovations and implementation of feedback from industry experts and leaders. Be a part of this exciting future by becoming a part of The SafetyNET
