Do you love solving complex problems?
Would you enjoy making a difference to our customers' experience?
Join our Technical Writing team
Our team is responsible for creating content that assists both users and developers working with Akamai products. Writers specialize in UI text, in-product user assistance, product documentation, and API/Developer materials.
Help us deliver best-in-class documentation
As a Technical Writer, you'll join an already-established writing team focused on creating customer-facing content. You'll collaborate with a cross-functional team, including Engineering, Product Management. Technical Support, Developer Advocacy, and Quality Assurance to develop high-quality content to enhance our customer experience. You'll create both reference and task-based content that enables and supports Akamai's customers.
As a Technical Writer, you will be responsible for:
- Working closely with product managers and engineers to plan user-assistance projects, anticipate documentation needs, solve problems
- Driving documentation projects through the complete development cycle, with the help and guidance
- Taking care of scope deliverables, set schedules, talk to subject matter experts, write, edit, and produce
- Learning and mastering new documentation tools, methods, and delivery mechanisms as the work requires
- Creating and maintaining all types of technical documentation and application content aimed at Akamai customers
- Creating UI text and in-app guidance to help customers navigate through Akamai products and
- Understanding user goals and working with cross-functional teams to scope the user assistance deliverables
Do what you love
To be successful in this role you will:
- Possess excellent communication and writing skills in English
- Have analytical skills to process complex technical information
- Be capable of writing clear, concise, and engaging copy that guides users through product experiences
- Be familiar with content development tools and have a solid understanding of Markdown
- Have experience writing UI text, in-app guidance, product documentation, and API documentation
- Have a desire to stimulate yourself and learn new skills
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Skills Required
- Excellent communication and writing skills in English
- Analytical skills to process complex technical information
- Familiarity with content development tools
- Experience writing UI text, in-app guidance, product documentation, and API documentation
- Ability to learn new skills and master documentation tools and methods
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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