Technical Writer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Technical Writer do at Fiserv?

As a successful Technical Writer, you will assist with maintaining the Omaha Platform suite of 140 client-facing user reference manuals and 200 technical documentation manuals. You will be responsible for the creation and maintenance of documentation such as pre-notification communications, instructional guides and reference manuals.

What you will do:

• Work with technical and business partners to interpret detailed technical designs and determine System changes to communicate to internal and external clients.

• Identify information needed to complete assignments and to gather that information using available research tools and personnel.

• Analyze technical and business communications to determine whether planned changes will affect how clients use the System.

• Determine how planned changes will benefit clients and identify the correct placement of documentation.

• Use computer knowledge to support understanding of programming design specifications, programming terminology and to promote overall understanding of the Fiserv System.

What you will need to have:   

• Excellent writing skills, including understanding of correct grammar and English usage and the ability to apply such skills are required.

• Must be able to follow established writing standards.  

• Excellent communication, negotiation and interpersonal skills to successfully interact with technical and non-technical personnel

• Time and organizational management skills in order to successfully complete concurrent projects on schedule.

What would be great to have:

• Previous background and experience in a technical documentation role.

• Familiarity and experience working with Adobe FrameMaker.

• Experience working with Artificial Intelligence to research and summarize documentation content.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.