Technical Writer

About the role: 

We’re looking for a Technical Writer who will define and scale how users learn, adopt, and succeed with Duro PLM. This role is ideal for someone who puts customers first, dives deep into complex products with curiosity, and communicates technical concepts simply and clearly.

As Duro scales to hundreds of thousands of users, you’ll be foundational in shaping our documentation strategy, defining our voice, and setting best practices. You will translate complex workflows into clear, engaging, user-focused guidance that drives adoption and long-term value.

This role blends technical writing and customer support with marketing enablement & product-led growth. You may be looking to grow as a Technical Writer, or grow into Customer Success, Product Management, or Marketing!

 A day in the life of our Technical Writer:

As Duro’s Technical Writer, you will partner closely with Customer Success, Product, Engineering, Sales, and Marketing. You’ll be on the front lines with customers to ensure they have the content they need to be successful, while building the internal systems to support continued product-led growth.

• Learn the ins and outs of Duro PLM by partnering deeply with Product, Engineering, and Customer Success teams.
• Interview subject matter experts to uncover happy-path workflows, edge cases, and strategic best practices.
• Create and maintain high-quality user documentation to guide customers from onboarding through advanced use cases.
• Turn customer questions, support tickets, and feedback into better self-service content.
• Define Duro’s documentation standards, structure, voice, and best practices.
• Prioritize work to deliver the highest customer impact in a rapidly evolving product environment.
• Experiment with content formats (written guides, videos, graphs, interactive help), test hypotheses, and iterate using data and feedback.

Who We’re Looking For:

• You have a customer-first mindset and a genuine curiosity about how users learn and apply product knowledge.
• You have strong written communication skills, and are able to simplify complex concepts into clear, usable guidance.
• You’re familiar with engineering or manufacturing practices, or excited to learn quickly.
• You’re comfortable with cross-functional investigation - tracking down information, validating it, and making it useful.
• You’re creative and data-driven - you know the best solution isn’t always an article: it could be video, diagram, chatbot content, or more.
• You effectively use AI and modern tools in your workflows — whether that’s to streamline documentation creation, support a customer-ready chatbot, or refine processes.
• You thrive in a fast-paced startup environment and can balance multiple priorities.

Requirements:

• Bachelor’s Degree in engineering, communications, technical writing, or a related field; or equivalent experience. A portfolio, coursework, or other background in a specialized technical field is preferred.
• 2-5 years of technical writing experience, or a strong portfolio 
• Excellent written & verbal communication skills: must be able to explain complex information in a clear, concise, and accurate manner.
• Critical thinking & analytical skills, with the ability to analyze complex products and processes, and understand them from the end-user perspective.
• Collaboration & interpersonal skills: the ability to work effectively with subject matter experts, engineers, and product users to gather information.
• Adaptability, curiosity, and user-centricity: a quick learner who understands new technologies and processes, while always putting the end-user first.

The salary range for this role is $60,000 to $80,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Shape Your Future with Us.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement.

Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.