Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord.
About the Role
We are seeking a versatile and detail-oriented Technical Writer to join our Program Management Organization (PMO) in a shared services capacity, providing documentation and content support across multiple business functions.
This role is essential in capturing, documenting, and communicating the onboarding processes, features, and capabilities of our new servicing platform. The Technical Writer will develop and maintain detailed documentation and a centralized Knowledge Base (KB), ensuring that internal teams and client-facing groups have access to clear, accurate, and consistent information.
Reporting to the Program Management organization, this role supports enterprise-wide initiatives, ensures deliverables align with program governance standards, and contributes to the successful execution of product launches, platform rollouts, and both internal and external communications.
Responsibilities:
Documentation & Content Development
- Partner with internal stakeholders and engineering teams to capture technical details and translate them into clear, accessible content for technical and non-technical audiences.
- Support program milestones by delivering accurate documentation aligned with project phases, go-live events, and change initiatives.
Knowledge Base (KB) Management
- Build, organize, and manage the Knowledge Base to serve as a single source of truth for internal users, clients, and partners.
- Use analytics and user feedback to continuously improve KB usability and content relevance.
Program Management Alignment
- Work closely with PMO leadership to ensure all documentation aligns with project governance frameworks and program-level deliverables.
- Support program reporting needs by maintaining accurate document repositories, revision logs, and audit trails.
Requirements
- Bachelor’s degree in Technical Writing, Communications, Information Systems, or a related field.
- 3+ years of experience as a Technical Writer, preferably in the servicing, fintech, or financial services industry.
- Demonstrated experience managing documentation and Knowledge Bases in tools.
- Proven ability to work within Program or Project Management structures, aligning documentation with timelines, and governance.
- Excellent written and verbal communication skills with an eye for detail, consistency, and clarity.
- Ability to translate complex technical concepts into clear, actionable information for various audiences.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Wellness Resources
What We Do
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. For over three decades, Concord has delivered award-winning financial technology and support for unparalleled efficiency, accuracy, and flexibility. Concord serves clients globally and operates facilities in the United States and Mexico.
To learn more about our comprehensive services, visit www.concordservicing.com.
