Key Responsibilities
Develop, write, review, and maintain high-quality technical documentation, including user manuals, online help content, FAQs, and API documentation.
Create end-to-end training videos, including script writing, video editing, AI-based voice-over generation, and publishing.
Collaborate with software developers, product managers, and support teams to understand product features and workflows, and translate them into clear, concise, and user-friendly content.
Conduct research and analysis to simplify complex technical information for diverse end-user audiences.
Maintain documentation templates and ensure adherence to organizational style guides and documentation standards.
Review and edit content to ensure grammatical accuracy, clarity, consistency, and technical correctness.
Assist in the development of training materials, onboarding content, and online help resources.
Stay current with industry trends, tools, and best practices in technical writing and documentation.
Skills & Qualifications
Education: Bachelor’s degree in English, Journalism, Communications, Computer Science, or a related discipline.
Excellent written and verbal communication skills in English.
Basic understanding of software development concepts and technical terminology (preferred).
Proficiency in documentation tools such as MS Office, Google Docs, and platforms like Confluence, MadCap Flare, or RoboHelp (preferred).
Working knowledge of video creation and editing tools such as Camtasia or similar software.
Strong ability to quickly understand complex technical concepts and present them in a clear, user-friendly manner.
High attention to detail with the ability to work independently as well as collaboratively within a team.
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
