Summary
The goal of HubSpot’s documentation is to empower users to self-serve. As a Technical Writer on the Self-Service Documentation team, you will be responsible for sourcing, creating, and maintaining documentation for HubSpot’s core product UI, CMS development, and APIs. You will make content decisions based on product release information, case data, and feedback from users and internal stakeholders. For this role, we are looking for individuals with strong written communication skills and a deep understanding of and empathy for HubSpot’s users.
Responsibilities
- Collaborate with an assigned group of Product Managers, Product Marketing Managers, Designers, and Product Experts to stay up-to-date on product changes and releases.
- Gather information from multiple sources and turn it into written content that is helpful for users.
- Edit existing content to ensure that it adheres to our style guide and is consistent with HubSpot’s overall brand and voice.
- Review and take action on internal feedback.
- Make proactive, data-driven content decisions to improve the user experience of HubSpot’s documentation.
- Collaborate with other Technical Writers to maintain a written style guide.
- Take ownership of user experience and process improvement projects as needed.
Desired Candidate Attributes
We are looking for candidates who:
- have strong written communication skills.
- seek to understand users and find ways to make complex processes digestible for them.
- have a sharp editing eye and obsess over details like punctuation and word choice.
- are comfortable developing cross-functional relationships.
- thrive in an autonomous environment making independent decisions.
- care about the overall user experience and proactively look for ways to improve it.
- are comfortable working on a small, distributed team.
At HubSpot, we’re invested in helping you grow your career. There are countless ways for employees to learn and skill-up, from master classes to tuition reimbursement, but there is one critical growth opportunity we’re doubling down on: internal mobility. Over the past years we’ve seen countless HubSpotters transfer to new teams within HubSpot. We love that. Whether it’s a lateral move or a promotion, taking on a new career challenge internally is a great opportunity for career growth, but also for HubSpot’s growth.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Top Skills
What We Do
HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.
HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.
