Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
About the Role
We’re looking for a Technical Writer to join our team in Bangsar South, Kuala Lumpur. In this role, you’ll create and maintain product labelling materials — including instructions for use, quick reference guides, eHelp content, and product/packaging labels — that help recipients, audiologists, and surgeons use our hearing implant products safely and effectively.
Working within a global medical device company, you’ll ensure all documentation meets international standards, regulatory requirements, and user needs. You’ll collaborate globally with teams across Technical Communication, R&D, marketing, clinical, and manufacturing to deliver clear, accurate, and compliant product labelling that supports Cochlear’s mission to improve hearing around the world.
Key Responsibilities
Edit and maintain product labelling and documentation for medical devices, software, and accessories.
Ensure all content meets global regulatory, quality, and usability requirements.
Collaborate with cross-functional teams (R&D, Regulatory, Clinical, Marketing, Manufacturing) to gather information and review content.
Manage multiple writing projects and deliverables for product launches, submissions, and updates.
Ensure accuracy, consistency, and clarity across all documentation and delivery formats (print, web, app, or software UI).
Participate in process improvement initiatives to enhance quality, efficiency, and innovation in labelling development.
Review content produced by peers and provide constructive feedback.
Key Requirements
Graduated Degree in Technical Communication, Biomedical Science, Engineering, or related field (minimum).
Possess around 3-5 years of experience within technical writing, regulatory documentation, or related roles within the medical device, pharmaceutical, or healthcare technology industry.
Strong writing, editing, and documentation skills with excellent attention to detail.
Experience managing multiple projects with tight timelines.
Strong collaboration and communication skills, able to work with global teams.
Proficient in publishing tools (e.g., Adobe InDesign, MadCap Flare or similar)
Familiarity with documentation in regulated industries (medical device, pharmaceutical, or healthcare) is a strong advantage.
Ideal to have:
Exposure to multinational or highly regulated environments.
Experience with usability testing, content repurposing, or component content management systems (CCMS) negotiable.
Why Join Us?
Be part of a world-leading medical device company that changes lives.
Work in a collaborative, multicultural environment that values innovation and quality.
Gain hands-on experience with global labelling standards and advanced documentation systems.
Enjoy opportunities for professional growth and career development.
Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
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What We Do
Hear now. And always
As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss.
Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing.
We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear.
We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it.
That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing.
Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear.
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