- Create and/or update standards documentation, diagrams, standard operating procedures, and policies pertaining to various operations throughout the organization.
- Work with documentation owners to collect and standardize relevant technical and operational knowledge. Create, maintain and communicate documentation templates.
- Identify, document, escalate and resolve questions and issues that arise during the review process.
- Ensure technical and procedural accuracy and traceability of all submitted documentation through validity testing.
- Review site policies, operating procedures, work instructions and forms for format consistency.
- Maintain and revise technical documentation and procedures as needed to reflect current processes and changes as needed. Keep track of controlled documents.
- Provide colleagues with direction and training on document control policies and procedures.
- Technical Writing, Writing Procedures - Documentation, and Document Preparation.
- Excellent interpersonal, organizational and communication skills (written and verbal).
- Proficiency with Microsoft Office tools, including Word, Excel, Outlook, Project, and Visio.
- Ability to translate technical functions and features into process-driven, user-friendly materials.
- Ability to multi-task in a fast-paced environment.
- Ability to manage time effectively and meet tight deadlines.
- Possess knowledge of commonly used concepts, practices and procedures within banking.
- High School diploma or GED and minimum of 5 years' experience in technical writing and documentation.
- Experience pertaining to all aspects of banking and finance.
- Bachelor's degree is preferred.
Top Skills
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927.
For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small.
We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed.
©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
