Technical Writer

Key Responsibilities-
We are seeking a detail-oriented and experienced IT Technical Writer to join our Utilities company. In this role, you will be responsible for developing clear, concise, and user-friendly documentation, including user manuals, how-to guides, FAQs, online help systems, and training materials. You will collaborate with subject matter experts (SMEs), IT professionals, and business stakeholders to transform technical information into easily understandable content for non-technical users.

• Create, update, and maintain high-quality end-user documentation, including:

  • User manuals

  • Software application guides

  • System operation procedures

  • Quick reference cards

  • Online help content and FAQs

• Collaborate with IT teams, business analysts, developers, and project managers to gather technical information and convert it into user-friendly documents.

• Work closely with product and application support teams to document new features, processes, and tools used across utility services.

• Ensure documentation aligns with internal standards and industry best practices for clarity, consistency, and accessibility.

• Manage documentation versions and ensure updates are made in sync with software and system changes.

• Conduct user interviews or gather feedback to assess documentation usability and identify areas for improvement.

• Create visual aids such as screenshots, diagrams, and process flows to enhance written content.

• Assist in the development of training materials and eLearning content as needed.

• Bachelor’s degree in Technical Communication, English, Information Technology, or a related field.

• 3+ years of experience in technical writing, ideally in an IT or software environment.

• Familiarity with utilities industry systems (e.g., SCADA, GIS, AMI, outage management, ERP) is a plus.

• Proven ability to write user-focused content for both technical and non-technical audiences.

• Proficiency with documentation tools such as:

  • Microsoft Office Suite

  • Adobe Acrobat

  • Confluence, SharePoint

  • MadCap Flare, RoboHelp, or similar tools

• Basic understanding of software development life cycle (SDLC) and agile methodologies.

• Strong attention to detail, grammar, and formatting standards.

• Ability to work independently and manage multiple documentation projects simultaneously.

• Experience with content management systems and version control (e.g., Git).

• Familiarity with accessibility and usability standards (WCAG, Section 508).

• Knowledge of graphics or screen capture tools (e.g., Snagit, Visio, Adobe Illustrator).

• Understanding of ITIL or similar IT service management frameworks.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law