The Role
Collaborate to create accurate product documentation, translating complex technical concepts into user-friendly content for diverse audiences, focusing on improving customer understanding.
Summary Generated by Built In
We are a rapidly growing SaaS cybersecurity company developing complex solutions for enterprises.
We’re seeking a Technical Writer to join our team in Israel in a full-time capacity.
This is not a traditional technical writing role — it sits at the intersection of Technical Writing and Product Content, blending precision and clarity with storytelling and strategic context.
You will collaborate closely with Product, Engineering, Customer Success, and Marketing to create high-quality, accurate, and engaging content that helps customers understand both how to use our platform and why it matters.
Responsibilities
- Create and maintain accurate, user-friendly product documentation, including Knowledge Base articles, API docs, release notes, and guides.
- Translate complex technical concepts into clear, engaging content that helps customers understand both how and why to use the product.
- Collaborate with Product, Engineering, Customer Success, and Marketing to align documentation and messaging across all touchpoints.
- Expand and manage the Knowledge Base as a strategic, living resource—ensuring consistency, taxonomy, and continuous improvement.
- Develop documentation that improves team alignment and efficiency.
- Gather feedback from internal teams and customers to continuously refine content quality and clarity.
- Help define and maintain CYE’s tone of voice and product language standards.
Qualifications
- 3+ years of experience as a Technical Writer in a SaaS product company.
- Background in cybersecurity or B2B SaaS applications – an advantage.
- Proven ability to work closely with developers and technical teams to gather and document complex technical information.
- Hands-on experience in creating product documentation, API documentation, and knowledge base articles.
- Strong ability to translate highly technical content into clear and structured documentation suitable for different audiences.
- Mother-tongue level English proficiency – essential.
- Ability to manage tasks independently.
About us
CYE’s exposure management platform, Hyver, transforms the way security teams protect their organizations. With CRQ at its core, Hyver reveals exposure in financial terms, visualizes attack routes to critical business assets, and creates tailored mitigation plans. Founded in 2012, CYE has served hundreds of organizations globally.
Top Skills
Api Documentation
SaaS
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The Company
What We Do
CYE’s optimized cyber risk quantification platform and expert guidance transform the way organizations manage cybersecurity.
Using AI, machine learning, and innovative technology, CYE visualizes attack routes, quantifies, mitigates, and communicates cyber risk, and matures organizational cybersecurity posture. In doing so, CYE provides clear and relevant insights that empower companies to make effective cybersecurity decisions. The company serves organizations in multiple industries globally.
Founded in 2012, with headquarters in Israel and operations around the world, CYE is funded by EQT Private Equity and 83North.
