Technical Writer

Responsibilities:

• Write, review, and refine document content to ensure that it meets or exceeds program defined standards and structural formats, while maintaining a history of version control.
• Copy-edit and proofread documents, paying close attention to grammar, punctuation, formatting, clarity, concision, and consistency.
• Facilitate communications among interdisciplinary teams comprised of subject matter experts (SME) to gain a deeper understanding of the end-users' perspectives and best practices for meeting operational requirements.
• Mentor and train SMEs to elucidate and articulate colloquial concepts, terminology, and jargon in contextually accurate language that is clear to non-SME readers.
• Organize, display, and present data in formats that enhance reader comprehension, including diagrams, graphs, charts, and tables.
• Strengthen common themes and information threads that build and sequentially complement throughout complex inter-related documents.
• Proactively develop collaborative relationships with personnel throughout the United States Marshals Service and other partner agencies.
• Adjudicate SME comments and garner concurrence on any edits addressing their comments.
• Effectively adhere to standard document template styles and editing guides.
• Collaborate with IT engineers, system architects, and project managers to gather technical information and translate it into clear, concise documentation including network/flow diagrams created with tools like Visio, or similar products.
• Conduct interviews with SMEs to clarify technical concepts and procedures.
• Review and revise existing technical materials to align with the latest updates of government policies and procedures.

Required Qualificiations:

• Must have a bachelor's degree with significant coursework in writing or editing.
• Must possess excellent writing and verbal communication skills.
• Must display superb copyediting and proofreading ability.
• Must be able to interact with operational SMEs and effectively elicit critical requirements information.
• Must be proficient in Microsoft Word, including tracked changes and mastery of styles.
• Must be proficient in other Microsoft Office software, including PowerPoint, Excel, and Visio at a minimum.
• Must be able to develop and maintain multiple versions of edited technical documents and templates.
• Top Secret Clearance required.
• Occasional travel is required.

Desired Qualifications:

• Prior experience in government and/or other federal program writing.
• Proficiency with Adobe Acrobat.
• Proficiency with Microsoft Visio and SharePoint Online.
• Prior experience with data visualization and dashboard development.