Technical Writer
We are seeking a Technical Writer with an IT background and a strong understanding of technical processes to support our documentation needs. This individual will be responsible for writing and maintaining clear, concise, and structured documentation of technical workflows, IT procedures, and operational processes. The ideal candidate will be process-oriented, experienced in technical writing, and must hold an active Secret Clearance.
Key Responsibilities:
- Document complex technical processes and procedures related to IT operations and systems.
- Create and maintain standard operating procedures (SOPs), work instructions, technical manuals, and user guides.
- Collaborate closely with IT professionals, engineers, and SMEs to gather accurate and up-to-date information.
- Translate technical jargon into clear, accessible content for both technical and non-technical users.
- Ensure documentation follows established standards and is structured for usability and consistency.
- Continuously review and update existing documentation in alignment with process changes.
- Apply ITIL framework principles to align documentation with service management best practices.
- Maintain version control and document repositories to ensure traceability and accessibility.
Required Qualifications:
- Active Secret Clearance
- ITIL Foundations Certification
- 3+ years of professional technical writing experience
- Demonstrated experience documenting IT processes, systems, or workflows
- Strong process orientation and ability to define and articulate procedures clearly
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively with technical teams
Preferred Qualifications:
- Prior hands-on IT experience or background in IT support, administration, or infrastructure
- Familiarity with technical environments including networking, cybersecurity, or systems management
- Experience supporting documentation in government or DoD environments
Salary range: $60K-$70K, depending on experience
Top Skills
What We Do
G2IT, LLC is a Woman Owned Small Business (WOSB) and an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) headquartered in Annapolis, Maryland.
As a value-added reseller (VAR) and BMC partner, G2IT LLC. provides comprehensive information technology and systems engineering solutions that are secure, state of the art and aligned with your organization’s needs. Through G2IT’s partnerships with leading technology vendors we deliver best-in-class products and services supported by one of the most experienced professional services team in the industry. Our solutions ensures your investment in technology provides maximum performance, with minimum complexity and cost.
G2IT supports all levels of the Public Sector, from the Department of Defense and Civilian agencies to State and Local government and higher education providing cost effective solutions for managing an organizations information, datacenters, and endpoints. G2IT has especially strong experience helping DoD clients address the specific challenges they face in a resource constrained environment
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