Company Overview:
Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges. As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace, with especially strong ties with Internal Revenue Service (IRS). Other customers include the broader Treasury Department, Commerce Department, and State Department.
eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.
Position Summary:
We are seeking a detail-oriented and highly skilled Technical Writer to support documentation, reporting, and communication efforts for the Department of Transportation (DOT) High Value Asset (HVA) Program Management Office (PMO). This position plays a key role in ensuring that all deliverables, reports, and communications meet DOT standards and are appropriate for both technical and non-technical audiences.
The Technical Writer will be responsible for developing and managing high-quality documentation, including executive summaries, technical findings, policies, risk assessments, and operational guidance. The role also requires maintaining a central repository for all documentation and preparing quarterly reports to track finalized deliverables.
Key Responsibilities:
- Create, edit, and format reports, communications, policies, and guidance documents that meet DOT style guidelines.
- Translate complex technical content into clear, concise documents for executive and technical audiences.
- Draft executive summaries, technical explanations, risk assessments, and mitigation recommendations based on cybersecurity findings and assessments.
- Support routine communications with internal and external HVA stakeholders.
- Assist in the creation of standardized templates, SOPs, presentations, and spreadsheets to support training and operational tracking for HVA PMO.
- Maintain and organize a central documentation repository that includes finalized reports, guidance, SOPs, and other artifacts.
- Collaborate with subject matter experts, project managers, and stakeholders to gather information and ensure accuracy and clarity in all written materials.
- Produce a quarterly report summarizing reviewed and finalized documentation during the reporting period.
- Review and revise existing documentation to ensure consistency, accuracy, and alignment with current policies and procedures.
Required Qualifications:
- Proven experience (3+ years) as a Technical Writer in a federal, IT, cybersecurity, or compliance environment.
- Strong understanding of how to tailor content for both technical and non-technical stakeholders.
- Demonstrated experience creating various document types, such as: Executive summaries, Risk assessments, Technical findings, Policy and guidance documentation and SOPs and training materials.
- Excellent writing, editing, grammar, and organizational skills.
- Ability to synthesize complex information and present it in a logical, user-friendly format.
- Experience working with document management systems and centralized repositories.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and collaboration tools (e.g., SharePoint, Teams).
Preferred Qualifications:
- Familiarity with DOT writing standards or other federal style guides.
- Experience supporting cybersecurity programs, RMF, or High Value Asset initiatives.
- Basic understanding of cybersecurity, risk management, or information assurance principles.
- Experience working in federal environments or with federal compliance documentation.
Commitment to Diversity -
eTelligent Group provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
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What We Do
eTelligent Group is a proven team of talented IT professionals providing reliable solutions for business & information technology (IT) management and services. We solve complex program and IT problems by implementing proven strategies & innovative solutions. We deliver IT services, agile and DevOps development, big data services, IT program management, and cyber security services.
Working as a trusted partner of the Federal Government, we hold ourselves to the highest industry standards such as (CMMI Level 3 and PMBOK). We are proud of our outstanding past performance implementing client solutions that increase both reliability and security for our clients. We deliver professional services by applying our proven process methodologies to exceed performance standards.
We partner with leading COTS solution providers such as webMethods, MuleSoft, and RedHat to provide Middleware, API-led integrations, and SOA-based solutions. We deliver cutting edge technical solutions, while meeting the core business needs of each client.
