Jobs at eTelligent Group

Administer and configure the ServiceNow enterprise platform across ITSM modules, access controls, workflows, Service Catalog, CMDB, data integrations, SLAs, reporting, and APIs. Manage update sets, deployments, cloning, upgrades, patches, monitoring, troubleshooting, performance analysis, and automated testing across development, UAT, and production environments. The role requires supporting complex federal environments, maintaining instance health, and minimizing disruption to critical operations.

Develop and configure ServiceNow enterprise service management solutions, including ITSM, CMDB, and CSDM modules. Build JavaScript-based platform customizations, APIs, integrations, business rules, scripts, policies, and access controls. Manage Service Portal, UI Builder, Workspaces, deployments, testing, upgrades, Import Sets, Transform Maps, scheduled jobs, and data migrations. Support complex, data-segregated federal instances while maintaining technical accuracy and preventing production outages.

Designs, configures, customizes, secures, and optimizes enterprise ServiceNow solutions. Translates business requirements into technical designs, manages deployments across DEV, TEST, UAT, and PROD, conducts code reviews, troubleshoots complex production issues, optimizes CMDB/CSDM queries and platform performance, and implements integrations and AI-driven automation using capabilities such as Now Assist.

Designs and implements enterprise-scale, multi-module ServiceNow architectures across business units and large user environments. Responsibilities include ITSM, CMDB/CSDM, ITOM, integrations, security, data and application architecture, technical documentation, governance, development standards, architecture reviews, and code/design reviews. The role also supports upgrade strategy, performance, availability, scalability, and security risk mitigation for federal government clients.

The Kong API Gateway Specialist will design, implement, and maintain Kong solutions to modernize and secure enterprise APIs, ensuring compliance with federal standards and optimizing API performance.