Technical Writer

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Technical Writer, Service Cloud

Office hybrid in San Francisco, CA

The Service Cloud Content Experience (CX) Team is looking to add an early-stage professional technical writer to its growing team! 

Service Cloud is the #1 platform for customer service, with nearly $9 billion in annual revenue. We are delivering cutting edge products that leverage the latest AI technology to help organizations grow their business and provide world class customer service across all digital channels. We believe in doing well by doing good. This includes our 1-1-1 model of committing 1% of our equity, technology, and employees' time to build a more equitable and sustainable world.

In this role, you’ll deliver critical content to help customers set up and adopt Service Cloud products. This includes in-app assistance, online help, API documentation,Trailhead content, and videos. You’ll work closely with other writers, engineers, product managers, designers, marketers, and other subject matter experts. You’ll track and report on key metrics for your content. Your work will directly help customers achieve their business goals with cutting edge customer service products, including new generative AI features. 

Our ideal candidate is detail-oriented, self-assured, organized, and curious. You’re enthusiastic about new technology, including generative AI. You’re passionate about communicating complex technical information to non-technical and technical audiences. You’re an empathetic and collaborative teammate.

Required Experience/Skills:

• 1-3 years of professional writing or communications experience

• 1-3 years of experience working for a technology or software company

• Ability to write clear, concise, and approachable content and to adapt your voice, tone, and style to the audience

• Ability to quickly and independently learn and explain complex technologies

• Curiosity about how things work and figuring out how they could work better

• Experience using generative AI 

• High standards of quality and attention to detail

• Excellent problem solver

• Strong advocate for the customer

• Ability to create a content strategy for a product

• Ability to work collaboratively and manage multiple deliverables within tight deadlines

• Strong team player with excellent communication skills

• A relevant technical degree required

Desired Experience/Skills:

• Experience with source control software such as Perforce or Git

• Experience with XML-based authoring tools such as Oxygen

• Experience with API documentation

• Experience with DITA and structured authoring

• Experience with the Agile development environment

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $88,800 to $122,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.