Technical Writer

Job Posted 20 Days Ago Posted 20 Days Ago
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2 Locations
Remote
Junior
Marketing Tech • Software
The Role
Develop and produce high-quality technical documentation for Marigold's products, ensuring clarity and usability for users. Engage with stakeholders for collaboration and continuously improve documentation quality.
Summary Generated by Built In

The Company: 

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.

The Role: 

We are looking for someone who is passionate about delivering high quality documentation with an understanding of the key role it plays in a successful Tech company. 

You will be part of the Product Enablement Technical Writing  team within Product Management who are on a mission to help customers make the best use of Marigold product capabilities. We do this through both the video content and documentation we publish internally and externally to optimize ROI and time to value for our customers.  In addition you will contribute to other user and technical documentation in line with business priorities

As part of the product enablement team you will contribute to team goals of creating valuable user content, making that content easy to find, driving content adoption and measuring success. You will support adoption of new tools and processes as the team evolves to meet the needs of the business. 
 
What You’ll Do: 

Develop a deep understanding of portfolio capabilities and new releases
Research and collaborating with target audiences
Research and gathering user, and technical user information
Create clear and concise material, including visuals, to provide step by step guides to accomplish tasks with defined outcomes
Take care of layout design and consistency, editing and proofreading to ensure documentation meets Marigold technical writing standards
Update, revise, and rewrite existing materials
Keep up to date with best practices in documentation

Ideal Qualifications: 

  • 2+ years technical writing experience in B2B software

  • Excellent technical writing and editing skills with attention to detail

  • Ability to communicate complex concepts, processes and business outcomes, clearly and concisely for the target audiences including marketing and technical users

  • Preference for collaboration and feedback to continuously improve

  • Ability to engage with all stakeholders including product, SMEs, engineering, support, technical services and customer success teams

  • Tenacity to pursue a deep understanding of all required subject matter from a wide range of sources and colleagues to ensure highly effective documentation  

Nice to Have: 

  • Knowledge of Marigold capabilities

  • Familiarity with Madcap Flare or similar technical authoring tool

  • Experience with digital marketing and a strong understanding of the MarTech space

What We Offer: 

The competitive salary and benefits you’d expect!
Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
Retirement contributions. 
Employee-centric and supportive remote work environment with flexibility.
Support for life events including paid parental leave.

Top Skills

Madcap Flare
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The Company
Nashville, Tennessee
1,348 Employees
On-site Workplace

What We Do

Where relationships take root. The Marigold approach to Relationship Marketing stands alone in a world of one-size-fits all marketing technology companies. Our solutions are designed for your specific size, industry, and maturity, giving you the technology and expertise you need to grow the relationships that grow your business, from customer acquisition to engagement to loyalty. And, with a team of strategists that provide insights into what’s working, what’s not, and what’s changing in your industry, you’re able to maximize ROI every step of the way.

Great marketing isn’t just about conversion, but true connection. Learn why 40,000 businesses around the world trust Marigold to be the firm foundation they need to help relationships take root

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