Role: Technical Writer
Title: Senior Associate, Documentation & Training
Location: Bangalore
About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform, helping telco operators launch and operate successful digital brands. Today, Circles is partnering with operators in 14 countries across 6 continents with the mission to deliver digital experiences to millions of people through our businesses.
With Circles.Life, our digital lifestyle brand established in Singapore, we empower and delight customers by offering digital experiences that go beyond traditional telco services. Circles.Life is powered by the same SaaS platform and go-to-market strategies developed by Circles, serving as a market-leading example of digital innovation and the future of telco. Circles.Life has earned numerous accolades over the years, including "Best Use of MarTech" at the CX Asia Excellence Awards and #1 in Singapore's Best Customer Service Award.
Circles is backed by global investors such as Peak XV Partners (formerly Sequoia), Warburg Pincus, EDBI, and Founders Fund – renowned institutions with a track record of backing industry-shaking innovators.
We have an opening for a Technical Writer who wants to gain valuable experience and exposure in a hyper-growth environment in Bangalore, India.
About This Role
As our Technical Writer for Product, you will be at the intersection of product, technology and business. You will be responsible for creating enterprise-grade documentation for technical and non-technical stakeholders on the functions of our product suite.
Job Responsibilities
Writing:
- Research by accessing knowledge databases and interviewing product/technology experts
- Create and maintain awesome-quality technical and product documentation consisting of various content formats (text, images, videos) and ensuring that it is consistently accessible and available to Circles.Life audiences - internal and external.
- Create collaterals for product marketing in various formats (infographics / videos / slides) for internal & external stakeholders.
- Work closely with engineering, product and support teams to ensure the quality, discoverability and accuracy of the content you create, develop and maintain
- Work closely with design teams to prepare layout of the technical/product manual
Training:
- With a deep Understanding of product knowledge, design and develop training collaterals and product marketing collaterals for the consumers of software product on how it works.
- Create multimedia (Slides, Videos, Infographics etc.) training nuggets for the various stakeholders.
Minimum Qualifications
- 2+ years experience in technical documentation in the software domain.
- Must have excellent command over the English language.
- Able to understand operational workflows, product functionality and technical concepts, and translate them into easy to comprehend stories creatively.
- Must be well equipped to break down complex concepts and technical functionality into high quality engaging videos; must be well-versed with video editing.
- Must have impeccable writing skills with respect to grammar, punctuation and sentence structure.
- Detail oriented and accurate in writing to produce error-free content.
- Proactive and experienced in working with multiple deadlines in a fast paced environment.
- Efficiently and seamlessly collaborate with remote teams.
- Must be able to produce at least two samples each of previously created video and technical writing content.
Good to have Qualifications
- Experience in working with SaaS products.
- Experience in working in an agile environment.
- Video creation / editing with voice over & transcriptions.
- Experience in reading/understanding api request-responses.
Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
To all recruitment agencies: Circles will only acknowledge resumes from agencies specifically retained for the role.
We regret to inform you that only shortlisted candidates will be contacted for interviews.
Top Skills
What We Do
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, empowering telco operators launch and operate successful digital brands. Today, Circles is partnering operators in 14 countries with the mission to deliver delightful digital experiences to millions of people through our businesses. With Circles.Life, our digital lifestyle brand, we empower and delight customers across the world by offering digital experiences that go beyond traditional telco services. With Circles X, our digital telco technology empowers operators to launch digital telco brands from anywhere in the world. Built for operators by an operator, Circles X powers both Circles.Life and our partner operators’ digital telco brands. Circles is backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned institutions with a track record of backing industry-shaking innovators. To learn more, visit www.circles.co.
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