At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
As a Technical Writer you will be responsible for creating and managing user assistance content for MCG’s simpler software solutions. In collaboration with the team, the Technical Writer will identify necessary documentation changes, research the impact of these changes on client audiences, write new content, ensure all required reviews are completed, prepare documents and online help for final publication, and verify the accuracy of publications after release.
You will:
- Support MCG’s simpler and less complex MCG software solutions, including documentation updates and publication for up to 12 annual releases.
- Revise, create, and update documentation, including preparing images using Snagit and Visio, to accurately reflect how to use MCG software solutions.
- Work with the User Assistance Lead and Software Product Owner to identify required documentation updates and due dates for each software release.
- Develop project schedules with the User Assistance Lead or other senior team members to ensure timely documentation updates.
- Diligently adhere to a project plan, ensuring strict adherence to timelines, and consistently meet assigned deliverables with precision and attention to detail.
- Research technical topics and conduct comprehensive interviews with Subject Matter Experts (SMEs), asking insightful questions, clarifying complex concepts, and gathering detailed and accurate information necessary for producing high-quality documentation.
- Interview and collaborate with subject matter experts, developers, and other stakeholders to understand how clients use MCG software solutions and gather the necessary information for documentation.
- Attend development standups, refinement sessions, retrospectives, and other meetings to stay informed about current and future software development projects affecting assigned solutions.
- Provide ongoing work status to the User Assistance Manager, Solution Product Owner, or Product Manager.
- Identify schedule and/or priority conflicts and refer to the User Assistance Lead or Manager for resolution.
- Adhere to the team, marketing, and corporate style guidelines to maintain consistency in terminology and style across all documentation and ensure high-quality, error-free content.
- Identify opportunities to enhance team processes and improve the quality of publications.
- Detect style and usage inconsistencies and discuss them with the team for resolution.
- Follow the team's content architecture, data management, and publication storage policies.
- Provide backup support to team members as needed.
- Continuously develop knowledge and understanding of MCG software solutions and the clients that use them.
- Assist with other projects and duties as needed.
- Support a culture that reflects all virtues of the Ideal Team Player.
- Support the MCG culture, which values collaboration and support, empowerment, ownership, excellence, and passion.
What We’re Looking For:
- At least 3 years of experience in technical writing, preferably in a technology or software development environment.
- Previous experience working with Agile scrum methodology required.
- Proficiency in using Microsoft Office, Adobe Acrobat, content management systems, or other XML-based authoring tools such as MadCap Flare required.
- Bachelor’s degree in Technical Communications, Computer Science, Communications, or English or a closely related field preferred.
- Experience in the health care industry preferred.
- Strong interpersonal skills to work effectively with cross-functional teams, including Software Developers, Product Owners, and other stakeholders.
- Ability to conduct thorough research to understand complex topics and gather relevant information from various sources.
- Demonstrated ability to conduct comprehensive interviews with Subject Matter Experts (SMEs).
- Ability to interpret, organize, and edit technical material for easy and practical use by clinical and non-clinical end users.
The above is intended to describe the general content of and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Pay Range: $57,675- $80,745
Other compensation: Bonus Eligible
Perks & Benefits:
💻 Remote work / Hybrid work
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
This position can be done from a remote location and will require in-person support as needed.
All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.
Top Skills
What We Do
MCG, part of the Hearst Health network, helps healthcare organizations implement informed care strategies that proactively and efficiently move patients toward health. MCG’s independent and transparent review of clinical evidence gives healthcare organizations confidence in their patient-centered care. By leveraging artificial intelligence and other technology, MCG presents this information within the workflow, to simplify and prioritize the work. MCG’s world-class customer service team ensures that clients are able to maximize the benefits of ownership for both content and software – demonstrating a return on financial investment as well as patient outcomes. Our solutions are used by several U.S. government agencies, a majority of U.S. health plans, and nearly 2,600 hospitals.
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