Technical Writer

About Us

Highland Electric Fleets’ electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing, vehicle procurement, infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.

We know that cleaner buses create healthier communities and it’s our mission to eliminate the barriers to better student health and cleaner air - just 10 electric buses will reduce the pediatric asthma risk for 1,500 students!*

We are looking for candidates that want to help support this mission…

*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet

As a Technical Writer at Highland Electric Fleets, you will create technical content for various internal and external stakeholders, customers, and technicians.

You will collaborate closely with our Engineering and Maintenance (E&M) team to address technical challenges in the field, work with OEM partners to develop work instructions and SOPs, and ensure that our teams have the most up-to-date and accurate documentation to effectively support EV products and services in the field.

Responsibilities - Internal Employee Content:

• Create and maintain internal documentation, such as standard operating procedures (SOPs), process guides, troubleshooting guides, and knowledge base articles to support operational efficiency and technical training.
• Collaborate with the E&M team to understand current issues and provide written solutions, troubleshooting steps, and best practices for field staff to follow.
• Ensure all internal documentation is updated regularly to reflect system changes, new procedures, and operational best practices.

External Customer Content:

• Develop clear, customer-facing manuals, guides, and training materials for fleet managers, sustainability officers, and other stakeholders.
• Create easy-to-understand documentation on the operation, maintenance, and troubleshooting of EV fleet systems.
• Work with the customer success team to ensure customer documentation addresses common questions, issues, and field scenarios to support smooth EV operations.

EV Technician Content:

• Write comprehensive technical documentation for EV technicians, including repair manuals, maintenance guides, and service procedures for electric vehicles and related components (e.g., batteries, chargers, drivetrains).
• Create step-by-step maintenance instructions and troubleshooting content to help technicians efficiently diagnose and resolve technical issues in the field.
• Collaborate with the E&M team to document recurring field issues and provide actionable solutions for technicians.

OEM Partnership:

• Collaborate with original equipment manufacturer (OEM) partners to develop and document work instructions, technical guides, and SOPs to ensure smooth operation and service of EV components in the field.
• Ensure that OEM documentation aligns with field staff requirements and addresses all technical issues that may arise during EV fleet maintenance and operation.

Qualifications

• 5-10 years of experience in technical writing, ideally within the electric vehicle (EV) or automotive industry, with a focus on OEM products and services.
• Experience working with OEM partners to develop work instructions, SOPs, and field support documentation is highly preferred.
• Familiarity with electric vehicle technologies, fleet management, and the specific needs of EV technicians is a plus.
• Experience with managing an LMS Platform is required.
• Bachelor's degree in Technical Communication, Engineering, English, or a related field, or equivalent practical experience.
• Proven ability to write clear, concise, and user-friendly technical documentation for diverse audiences, including internal employees, customers, and field technicians.
• Strong understanding of technical concepts, particularly within the EV and automotive space, and ability to translate them into accessible, actionable documentation.
• Experience collaborating with cross-functional teams, especially engineering, operations, and field service teams.
• Ability to work with external partners, including OEMs, to gather technical data and create documentation.
• Familiarity with technical writing tools (e.g., MadCap Flare, Adobe FrameMaker, or similar platforms) and content management systems.
• Strong attention to detail, excellent communication skills, and the ability to work independently and manage multiple projects simultaneously.

What You Can Expect from Highland:

· Competitive base salary and performance-based bonus program

· A supportive, highly collaborative, team-oriented environment

· Opportunities to make a difference, be heard, add value, and be recognized

· Growth and development with a leader in this new and exciting industry

· Ability to work with bright, innovative, and forward-thinking colleagues

· Health, Vision, and Dental coverage for employees & their dependents

· Life insurance, public transportation assistance

· Generous Paid Time Off

· 401(k) program and company match

Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.