Technical Writer

Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works.

For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world.

The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.

WHAT’S IN IT FOR YOU?

At Cority, we keep abreast of the changing labour market to ensure that our employees are paid based fairly and equitably based on their skills, years of experience, education and functional experience. Employee health and well-being are at the core of what we do. Competitive health benefits, dental plans, fitness allowance, health care spending account, retirement savings plan, work from home, as well as subsidized internet provide employees and their families support and flexibility.

We pride ourselves on our values-driven, performance oriented, dynamic and growth focused culture. The leadership team strives to create a meaningful work experience for employees through challenging work projects and employee recognition. Our HR team ensures our employees have opportunities to get social through corporate volunteering and social happy hours both in office and virtually.

Job enrichment, employee development and career planning are our priority. Cority ensures that employees have their skills and certifications up-to-date with our annual training allowance. Internal Recruitment, Departmental Conferences, Group Training Programs, and High Talent Programs are some of the ways that we hone skills and grow talent within the company.

As a Technical Writer, you will be responsible for writing quality technical collateral for use by customers, prospective customers, and internal stakeholders. You will work extensively with the Product Management, R&D, Marketing, and Support teams.

The successful candidate must be able to respond to the challenges of working within an agile development environment and master the vocabulary of the EHSQ software industry.

This position is open to intermediate-level candidates with 2 -5 years of experience.

PRIMARY RESPONSIBILITIES:

• Collaborate with product specialists, software developers, and other subject matter experts to produce exceptional technical documentation under tight deadlines
• Create/proofread/edit documentation that explains complex technical concepts and specialized processes to an audience that ranges from system administrators to end-users within the EHSQ industry
• Documentation will typically consist of:
• Product Management: architectural overviews, user guides, system administration guides, release notes, and documentation templates
• Marketing: suite and module descriptions, technical collateral for use by the Sales team, email notifications about product releases and updates
• Support: software maintenance and release notifications
• Support technical content development for the user community
• Maintain a schedule of activities that support our product releases
• Serve as backup for the management of software user-interface translations – support the work of a translation agency and ten independent translators
• Take on other routine responsibilities, assigned as required

QUALIFICATIONS AND CHARACTERISTICS OF THE IDEAL CANDIDATE:

• 2 - 5 years experience in a technical writing role or equivalent, ideally in the software industry
• Strong written and verbal communication skills
• Strong organizational and time-management skills
• Experience working as part of a cross-functional team
• Intermediate-level experience using one of the industry-standard desktop publishing tools (FrameMaker, MadCap Flare, etc.)
• Expert-level use of Microsoft Office tools (Word, PowerPoint, etc.)
• Experience using Jira project management software, Confluence, and SharePoint preferred, but not required
• Experience using an online documentation authoring platform such as ClickHelp or Knowledge Owl preferred, but not required

EDUCATION:

• Bachelor’s degree in an appropriate or complimentary field (journalism, EHSQ, software development, etc.)

Cority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to [email protected].