Technical Writer

Posted 6 Hours Ago
Be an Early Applicant
Bangalore, Bengaluru, Karnataka
Junior
Consumer Web • Marketing Tech • Professional Services • Social Media • Software
Khoros powers the digital customer experience for the world's leading brands.
The Role
The Technical Writer will create and maintain documentation for the Technical Support team, including internal guides, best practices, and user-friendly content for both new and experienced users. Responsibilities include analyzing existing documentation, producing articles, and scripting videos, while collaborating with subject matter experts to ensure clarity and accuracy in all materials.
Summary Generated by Built In

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.

Technical Writer

Job Description

We are looking for an enthusiastic Technical Writer with a passion for producing high-quality content that contributes to the overall success of our Technical Support team. The Technical Writer will work directly with subject matter experts and managers to create internal knowledge guides, best practices, how-tos, and definitions. You will document new knowledge guides and processes from scratch, as well as edit and reorganize existing content.

Responsibilities

A Technical Writer:

  • Produces a variety of articles for a wide range of products, targeted toward both new and experienced users.
  • Creates scripts for video tutorials.
  • Collects user data to determine areas of documentation that need revision and updating.
  • Excellent problem-solving ability and attention to detail.
  • Can quickly master complex concepts and features in order to break them down into user-friendly, single-point documentation solutions need-to-know, actionable chunks.
  • Work with the team to ensure that all customer-facing UI text strings are clear, grammatically correct, accurate, and written in simple English.
  • Maintains familiarity with standard technical documentation concepts, best practices, and procedures.
  • Analyzes existing documentation, making regular updates to maintain quality and relevance
  • Enjoys working with cross-functional, subject matter experts / technical support, and is equally comfortable spending up to 3/4 of the time working alone to create deliverables
  • Performs at a high output amidst a lively and fast-paced work environment

Preferences

  • 2-4 years of technical writing experience and professional work samples
  • Ability to write grammatically correct American English and write colloquially; to understand differing user audiences and choose the most suitable voice
  • Has expertise with technical writing best practices
  • Avid learner who is able to learn new software quickly and with minimal guidance
  • Possesses excellent attention to detail -- to all facets of a document, including voice, style, and formatting -- when in the editing phase of authoring
  • Able to work under tight deadlines in an agile, often ambiguous, environment.

About Khoros

The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.

Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

Our Core Values

  Accountability - We embrace an ownership mentality


Customer-Centricity - We are obsessed with achieving customer value


 Agility - We move with urgency and purpose

Top Skills

Technical Writing
The Company
HQ: Austin, TX
950 Employees
Remote Workplace
Year Founded: 2001

What We Do

Khoros is a global leader in digital-first customer engagement software and services. We build enterprise software and offer expert services for digital customer service, messaging, chat, online brand communities, and social media management. Our platform is used by over 2,000 of the world's biggest and best brands to help them create customers for life.

Why Work With Us

At Khoros, we’ve worked hard to create a culture where every employee is valued. We’re made up of many backgrounds and perspectives, and we strive to celebrate our differences to create a collaborative and respectful workplace. We hire for potential, offer learning opportunities, and encourage growth within the organization to advance your career.

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