Technical Writer

Company Description

About Software Solutions

When you imagine the company you want to retire from, do you imagine a company with a best-in-class product in a growing market? A company where you are an owner, not just an employee working for the benefit of someone else? A company with a strong sense of community, with a lack of ego or hierarchy, where everyone is rowing together, working together without silos? Where you are challenged, and you work means something? Where you get to work with, not just for, a supportive, respectful leader?

Software Solutions IS that company!

Founded in 1978 to provide finance, payroll, and utility billing solutions local governments, they are specialists in serving counties, cities, villages, townships, libraries, utility companies and other public districts and agencies as a single source for software, hardware and related services. As a 100% employee-owned company since 2004, their culture is characterized by teamwork and collaboration. Each of our employee-owners knows that they play an integral role in the success of their company. Their success is driven by pride in ownership, being accountable and responsible to each other, and a strong desire for the success of their clients.

Job Description

Job Opportunity – Technical Writer with Software Solutions

Do you have experience creating clear content for customers? Do you have the ability to develop and maintain strong relationships? Do you want to be a part of a growing and innovative team? If you answered yes, we want to speak to you! 

Software Solutions is seeking a highly skilled Technical Writer to create clear, concise, and user-friendly self-help materials and webinars that empower users to navigate our products and services independently. The ideal candidate will have a strong understanding of technical concepts, excellent communication skills, experience creating videos and a passion for simplifying complex information for a broad audience. The Technical Writer will collaborate with subject matter experts to develop high-quality content that educates and engages our users through documentation, guides, tutorials, and webinars.

Responsibilities include:

• Create self-help guides, tutorials, FAQs, knowledge base articles, and other written documentation to support users.
• Develop and script webinars, presentations, and other instructional materials for live and recorded sessions.
• Translate complex technical concepts into easy-to-understand, step-by-step instructions for users of varying technical expertise.
• Ensure all documentation is clear, well-structured, and aligns with brand voice and messaging.
• Collaborate with product and customer facing teams to design and produce engaging webinars.
• Write and edit webinar scripts, outlines, and supporting materials such as slides, handouts, and Q&A guides.
• Assist in hosting or moderating webinars as needed, ensuring smooth delivery and interaction with participants.
• Work closely with product managers, developers, and customer facing teams to understand the product features, user challenges, and technical specifications.
• Interview experts to gather relevant information and ensure the accuracy of the content being developed.
• Maintain an organized repository of documentation and webinars, ensuring that materials are regularly updated and reflect the latest product changes.
• Implement and follow best practices in content versioning and monitor user feedback to continuously improve content quality.
• Recommend and implement improvements to the format, structure, and delivery of self-help materials and webinars.

Qualifications

Requirements:

• Bachelor's degree in Technical Writing, Communication, Computer Science, or related field.
• Proven experience as a Technical Writer, preferably with experience in creating self-help documentation and webinars.
• Strong writing, editing, and proofreading skills, with a focus on technical accuracy and clarity.
• Familiarity with webinar software and tools, as well as content management systems (CMS).
• Ability to understand and explain technical concepts and systems clearly and concisely.
• Experience working with cross-functional teams, including product development and customer support.
• Knowledge of instructional design principles and best practices for e-learning and online content delivery is a plus.
• Proficiency with authoring tools like Adobe Captivate, Articulate, or similar, and experience with video production/editing is desirable.
• Excellent communication skills and the ability to collaborate with team members and stakeholders.
• A proactive, problem-solving mindset, with a user-first approach to content creation.
• Requires adaptability, analyzing, assessing, calculating, decision making, dependability, good judgment, reading, memorizing, social skills, speaking, stress control.

Additional Information

Apply online at https://grnh.se/0d65e72f3us to be part of our team!