In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.
Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.
Overview
As a Technical Writer on the Product Support team, you will be responsible for ensuring an accurate and comprehensive library of Recharge knowledge. This includes maintaining our external Help Center and internal Knowledge Base, as well as creating net-new content as new features are created. This role is a perfect fit for those with a great eye for detail, as you'll be required to ensure our published works are consistent with product updates and releases. While the Product Support team is collaborative, you will be responsible for managing specific product lines and feature releases, so project management experience is a bonus. This role requires exceptional written and verbal communication skills, as well as the ability to constantly be critically thinking and assessing any knowledge gaps.
What you’ll do
- Live by and champion our values: #accountability, #collaboration, #iteration, #details
- Use your ability to simplify complex issues and technical writing expertise to create product documentation that boosts the excellence of both our merchants and agents.
- Execute on a user-journey based learning approach to ensure customers are leveraging the Recharge platform to deliver business value.
- Communicate with Product Support Engineers, Product managers and other stakeholders when product additions or changes are being developed that require documentation.
- Assist with writing internal training modules, internal guides and documentation, and macros
- Maintain our existing internal & external product documentation
- Meet deadlines for content tasks
- Prioritize documentation tasks based on shifting Product priorities
What you’ll bring
- Proficiency with technical writing and communication – grammar, spelling, syntax, style
- Skillful at breaking down complex information into easily understood sections for a less technical audience
- An exceptional eye for detail with excellent organizational and communication skills
- An instinct for recognizing when knowledge is missing and a passion for closing the gaps
- Confidence in sharing information
- A ‘winning as a team’ attitude and a polite, patient, caring, calm, and professional demeanor
- Ability to juggle multiple projects and priorities
- 1+ years of experience at Recharge training/technical writing or 2+ experience in training/technical writing at a SaaS company
- Ability to pass a written assessment on writing skills
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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
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What We Do
Recharge is the first-in-class subscription management solution, helping ecommerce merchants of all sizes launch and scale subscription offerings. Recharge’s subscription billing and payment management solutions are designed to help merchants grow by increasing revenue and customer lifetime value while reducing operating costs and churn. Today, Recharge powers subscriptions for more than 50 million subscribers across 15,000 merchants, including fast-growing brands such as Geologie, Keap Candles, Dropps, Bokksu, and Verve Coffee Roasters. We're a remote-first company with more than 500 team members across 15 countries.
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