Technical Writer

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Technical Writer

Job Description

We build open-source software that addresses the operational and security

challenges of managing cloud native platforms like Kubernetes, while providing

DevOps teams with integrated tools for running containerised workloads. Our

flagship product Rancher Manager has over 100 million downloads to date and is managing mission critical services at Fortune 500 companies and many other organisations large and small around the world.

SUSE’s open source approach helps our customers and partners move their

businesses forward, transforming IT, delivering increased agility and faster

innovation.

Objective of the role

Our ideal candidate is passionate about creating and building modern documentation and user assistance infrastructure to help people understand and use SUSE’s cloud native projects. They enjoy and are adept at  working with community members, open source contributors , talented engineers, fellow technical writers, and developer advocates in developing and maintaining software documentation. They will have open source development experience, a passion for community engagement, and experience working collaboratively across teams and disciplines.

Responsibilities

In this role, you will work with a team of talented and motivated engineers,

technical writers, developer advocates, and managers to develop effective documentation for SUSE’s cloud native projects, which include Rancher, k3s, Harvester, Longhorn, Stackstate, NeuVector, Kubewarden, and other projects.

Key Responsibilities

• Work with Cross functional teams to understand product features, changes and develop effective documentation in a timely manner
• Partner with subject matter experts to document complex architectural details, develop reference guides
• Collaborate with fellow team members to develop efficient processes that allow the Documentation team to support multiple project needs
• Develop best practices that can be used across projects to achieve consolidation/standardization
• Explore and implement documentation tools/frameworks to help continuously simplify internal processes and improve user experience

Experience & Skills

• Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 3+ years related experience
• Excellent technical writing skills and ability to peer review technical documents for grammar, content, and style of writing
• Expertise in technologies that support Cloud Native Development
• Expertise in developing documentation as code using source formats such as Markdown, AsciiDoc and frameworks such as Docusaurus, Antora etc
• Expertise in the standard GitHub workflows
• Ability to articulate complex technical concepts in a simplified form
• Knowledge of and ability to utilize a variety of tools and technologies to support multiple technologies.

Job

Engineering Services

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers 

• We are respectful and inclusive  

• We are empowered and accountable   

• We are trustworthy and act with integrity  

• We are collaborative  

• We are SUSE!