We're committed to bringing passion and customer focus to the business.
Avid Technology is looking for a technical writer capable of producing user manuals as well as software installation, system configuration, and troubleshooting documentation. In this role you will work closely with Engineering, Quality Assurance, and Product Management teams. This position will be based in Manila, Philippines and the applicant will report to the documentation manager in Burlington, Massachusetts. The applicant is expected to work within the standard operating hours of the US, East Coast (UTC −04:00).
While this is a technical writing position, Avid might consider applicants that have very strong familiarity with the Avid products or industry standard technology described below and limited technical writing experience.
RESPONSIBILITIES AND DUTIES
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Produce user-focused materials that clearly describe the operation of Avid software.
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Produce administrator-focused installation, system configuration, and troubleshooting manuals that focus on deeper, more technical concepts and processes.
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Follow existing processes for updating documentation and tracking changes for the lifetime of the assigned product.
QUALIFICATIONS & SKILLS
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Fluent speaking, reading, and writing in English (all documentation is written in English).
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Must possess STRONG organizational skills. Applicant must be able to manage multiple, simultaneous products/projects and deliver under deadlines with minimal supervision.
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B.S or B.A in engineering or technical communications with sufficient relevant work experience.
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2+ years of experience as a technical writer.
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Familiarity with multiple operating systems including Windows, macOS, and Linux.
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Knowledgeable of object storage, distributed systems, file system concepts.
ADDITIONAL DESIRED SKILLS & QUALIFICATIONS
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Experience with MadCap Flare / MadCap Central (primary), (structured) Adobe FrameMaker (secondary).
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Experience with Avid products. Including, but not limited to Avid Media Composer, Avid NEXIS, and Avid MediaCentral | Cloud UX.
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Familiarity with virtualization and cloud technology with focus on Microsoft Azure, Google Cloud Platform, Amazon Web Services, and VMware.
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Familiarity with Adobe systems such as Adobe Premiere Pro, Adobe Photoshop, and Adobe Illustrator.
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Knowledgeable of data security topics such as token-based authentication, data encryption, zero trust architectures.
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Familiarity of high availability and disaster tolerance concepts and solutions.
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recordings and live concerts.
At Team Avid, we are committed to building a global organization that promotes and celebrates diversity and inclusion—drives innovation in a fun and highly-collaborative culture. We pride ourselves on our core values: We are empowered, trusted, inclusive and passionate.
Come join us supporting the next phase of our strategic growth and transformation, including our rapidly expanding subscription software business!
As part of our Healthy Workplace strategy, we offer many opportunities remotely worldwide as well as the ability to work onsite or in a hybrid workstyle, enjoying both the office/team atmosphere as well as the flexibility to work from home.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
We help media visionaries create art that colors our perceptions and enriches our culture. We make innovative technology and collaborative tools that inspire and spark joy so creators can entertain, inform, educate and enlighten the world.
We believe in our artists. We believe in our industry leaders. And we believe in the future of entertainment. We have a rich, 30-year history of powering media and
entertainment. But we know our history doesn’t determine our future, so we are always evolving, committed to making good better and better best.
We make many products, but we only do one thing: maximize the mediums of amazing makers. At Avid, every minute, of every day, we are powering greater creators.
