Technical Writer

Wati is a Series B, fast-growing SaaS platform that is revolutionizing how companies communicate with their customers. Through our cutting-edge customer engagement software built on WhatsApp’s Business API, businesses can now have personalized conversations, be easily accessible, and engage with their customers in real-time - at scale! We live in the on-demand economy, where customers expect fast, simple, and easy service, and that’s exactly what our platform empowers companies to do.

This is made possible through Wati’s easy-to-use platform that can be up and running in no time. As a result, small and medium businesses have embraced the platform rapidly, and thousands of customers across 100+ countries are now using Wati.

Job Description: Wati is looking for an experienced Technical Writer to join our dynamic team. As a Technical Writer, you will play a key role in creating and maintaining high-quality documentation that enhances the user experience and ensures customer satisfaction.

Responsibilities:

• Research and write documents such as user manuals, release notes, training manuals, technical notes, troubleshooting guides, Help docs, API documentation, FAQs, and online help.
• Create, proofread, and edit documentation to ensure consistency of language and style, as well as the correct application of templates.
• Work with the Head of Support to build the internal knowledge base and maintain the Help docs.
• Collaborate with development teams, SMEs, product managers, and business heads to develop, write, and maintain end-user/system administration documentation.
• Keep all assigned documentation components up-to-date, while meeting high-quality standards.
• Coordinate and collaborate with Support, development, QA, marketing, Customer Success, and related groups through the product-lifecycle process to collect information, meet requirements, and document.
• Professionally and consistently self-edit your own work and assist in editing the work of other team members when necessary.
• Meet requirements for speed, deadlines, and methodology.
• Good to have skills in instructional design and building Learning Management Systems (LMS).

• 4+ years of experience in technical writing.
• Proven experience in writing user manuals, release notes, training manuals, technical notes, troubleshooting guides, Help docs, API documentation, FAQs, and online help.
• Strong proofreading and editing skills to ensure consistency of language and style.
• Experience working with development teams, SMEs, product managers, and business heads.
• Ability to keep documentation components up-to-date while maintaining high-quality standards.
• Excellent coordination and collaboration skills with various teams throughout the product-lifecycle process.
• Strong self-editing skills and the ability to assist in editing the work of other team members.
• Ability to meet requirements for speed, deadlines, and methodology.
• Knowledge of instructional design and experience in building Learning Management Systems (LMS) is a plus.