MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job DescriptionThe main purpose of the technical writer is to create automotive technical documentations and technical service bulletins.
As a Technical Writer, you will be expected to succeed at the following tasks:
Candidate Responsibilities:
- Improve processes to enable technical documentation and complex technical information across all products and repair procedures, HMA engineers and dealers.
- Write technical documentation and Technical Service Bulletins (“TSB”).
- Track TSB progress from initial draft, HMA approval and issuance to dealers.
- Analyse and maintain TSB documents for content, style, and format standards.
- Manage TSB updates, revisions and variety of media forms that include images and graphs for ease of understanding.
- Perform TSB procedure to validate usability test and accuracy.
- Review historical TSB database and generate any Hyundai/Genesis TSBs when applicable.
• High School graduate
• Preferred bachelor’s degree
• Automotive technical knowledge is highly desirable
• Proven experience working in a technical writing position
• Excellent written and verbal communication skills
• Proficient in Word, Excel, PowerPoint and Adobe programs
• Strong attention to detail
• Strong analytical/problem solving ability
• Able to write in explanatory and procedural styles for multiple audiences
• Skilled at prioritization and multi-tasking
Additional InformationMSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Skills Required
- High school graduate
- Bachelor's degree
- Automotive technical knowledge
- Proven experience in a technical writing position
- Excellent written and verbal communication skills
- Proficiency in Word, Excel, PowerPoint, and Adobe programs
- Strong attention to detail
- Strong analytical and problem-solving ability
- Ability to write explanatory and procedural content for multiple audiences
- Prioritization and multitasking skills
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
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