RESPONSIBILITIES
- Develop, edit, and maintain technical documentation, including plans, reports, procedures, guides, and troubleshooting documentation.
- Support the development and update of Systems Administration and Troubleshooting Guides (SAMTGs) and other technical documentation for supported service areas including:
- Unix/Linux
- VMware
- Backup and Archiving
- Messaging
- Network Management
- Assist with development and formatting of the Transition-In Plan, Transition-Out Plan, Project Management Plan, Periodic Status Reports, and Quarterly Status Reports.
- Coordinate with technical staff to gather, organize, and validate system administration steps, troubleshooting guidance, implementation details, and operational procedures.
- Ensure documentation reflects current configurations, processes, and approved operational practices.
- Support updates to configuration management documentation, AAA guides, access control guides, and hardware/software maintenance guides required under Network Management Support Services.
- Support documentation of database deliverables, including design documents, implementation plans, test plans/cases, deployment checklists, rollback plans, and weekly status reporting as needed.
- Maintain version control, document consistency, and alignment with customer formatting expectations and documentation standards.
- Assist program and technical leads with preparing written updates for both management and technical stakeholders.
- Ensure deliverables are completed in accordance with required due dates and review/comment cycles.
REQUIRED QUALIFICATIONS
- Experience writing and editing technical documents, reports, procedures, and system documentation in an IT environment.
- Experience coordinating with engineers, administrators, and project leadership to translate technical content into clear written deliverables.
- Ability to organize complex technical information into structured, accurate, user-friendly documentation.
- Strong writing, editing, formatting, and communication skills.
- Ability to manage multiple deliverables and deadlines in a task-order or project-based environment.
- Bachelor’s Degree with 1–2 years of experience with strong writing/formatting skills and some exposure to technical or IT documentation, or High School Diploma/GED with 2–4 years of direct relevant experience
- Active or must be able to obtain Public Trust
PREFERRED QUALIFICATIONS
Experience supporting federal IT or infrastructure operations contracts.
Experience in preparing technical operations documentation such as runbooks, SOPs, administration guides, troubleshooting guides, and status reports.
Experience supporting documentation for server, database, messaging, backup, or network environments.
Familiarity with change-controlled documentation and contract deliverables.
Overview
We are seeking a Technical Writer to join our team.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
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Additional Job InformationWORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Washington, DC
- Type of environment: Office, Hybrid
- Noise level: Low
- Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel:Less than 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.
The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
- Must be a U.S. Citizen
- Active or must be able to obtain Public Trust
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.
WAGE INFORMATION
Target salary range: $59,000.00 - $66,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance.
Skills Required
- Experience writing and editing technical documents, reports, procedures, and system documentation in an IT environment
- Experience coordinating with engineers, administrators, and project leadership to translate technical content into clear written deliverables
- Ability to organize complex technical information into structured, accurate, user-friendly documentation
- Strong writing, editing, formatting, and communication skills
- Ability to manage multiple deliverables and deadlines in a task-order or project-based environment
- Bachelor's degree with 1-2 years of experience and strong writing and formatting skills, or high school diploma/GED with 2-4 years of directly relevant experience
- Active Public Trust clearance or ability to obtain Public Trust clearance
- U.S. citizenship
- Experience supporting federal IT or infrastructure operations contracts
- Experience preparing technical operations documentation such as runbooks, SOPs, administration guides, troubleshooting guides, and status reports
- Experience supporting documentation for server, database, messaging, backup, or network environments
- Familiarity with change-controlled documentation and contract deliverables
What We Do
TekSynap understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought® embodies these principles – the need to nimbly utilize the best that information technology offer to meet the business needs of our Federal, State and Local Government customers. The TekSynap founders have worked together for over a decade, supporting customers ranging from small departmental operations & maintenance efforts to leading broad nationwide deployment efforts for agencies such as the U.S. Department of Veterans Affairs. This core management team has operated in leading companies such as SIGNAL Corporation and managed business sectors of over 100M in annual revenue in industry leading companies such as General Dynamics. At each level this team has absorbed what “works” – for the company, our customers and our employees. We synthesize the best at each level resulting in a unique service provider that combines the infrastructure and process models of larger organizations with an agile ability to cost effectively meet our customer’s requirements.
