About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Job Summary
Ping Identity is seeking a Technical Writer to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content within a Docs-as-Code environment.
You will:
- Collaborate with subject matter experts, engineers, and product teams (both in person and remotely) to define, design, create, and maintain core administrator documentation.
- Collaborate effectively with a globally distributed team and stakeholders across various time zones.
- Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of identity and access management (IAM) administrators configuring, managing and using the product.
- Investigate, research, and learn Ping Identity products, along with the standards they depend on, to ensure accurate and comprehensive documentation.
- Translate complex technical concepts related to authorization into clear and concise documentation for an administrator audience.
- Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub).
- Follow the software development lifecycle closely to anticipate and ascertain documentation needs.
You have:
- 2-4+ years of technical writing experience.
- Proven experience documenting complex software, with a strong preference for IAM applications or security products.
- Experience with creating markdown content.
- Experience managing multiple tickets simultaneously, meeting deadlines and quality standards.
- Experience with working with AI tools, such as Gemini, Glean, Claude Code.
- Ability to quickly learn evolving features and complex software by navigating early-stage development environments.
- Prior experience or exposure to software development.
- Experience using GitHub and repositories.
- Experience with Jira and Confluence or similar project management platforms.
- Strong understanding of the needs and workflows of technical administrators.
You have the advantage if you have experience:
- Creating content in a docs-as-code environment, using AsciiDoc.
- Writing AI agent skill files.
- Building, installing, configuring, and debugging client and server software.
- Working with Ping Identity products or other competing products.
- Writing for a technical audience, including system administrators and configuration managers.
Salary Range: $69,000.00 - $80,000.00
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Skills Required
- 2-4+ years of technical writing experience
- Proven experience documenting complex software (preference for IAM or security products)
- Experience authoring content in Markdown
- Experience working with AsciiDoc in a docs-as-code environment using IntelliJ and Git/GitHub
- Experience managing multiple tickets, meeting deadlines and quality standards
- Experience using AI writing/research tools (examples: Gemini, Glean, Claude Code)
- Experience using GitHub and repositories
- Experience with Jira and Confluence or similar project management platforms
- Ability to quickly learn evolving features and complex software and navigate early-stage development environments
- Prior experience or exposure to software development
- Strong understanding of the needs and workflows of technical administrators
- Creating content in a docs-as-code environment using AsciiDoc
- Writing AI agent skill files
- Building, installing, configuring, and debugging client and server software
- Experience with Ping Identity or competing IAM products
- Experience writing for technical audiences, including system administrators and configuration managers
Ping Identity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ping Identity and has not been reviewed or approved by Ping Identity.
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Leave & Time Off Breadth — Time off offerings are described as generous, including unlimited Paid Time Off (PTO) and broad time-off coverage that supports flexibility. Additional time-off elements like holidays and volunteer time are also cited as part of the overall package.
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Healthcare Strength — Health coverage is characterized as comprehensive, spanning medical, dental, and vision plans, with added support such as mental health resources and disability/life insurance. Fertility and family-related health benefits are also referenced as notable components.
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Retirement Support — Retirement benefits are portrayed as a meaningful part of total rewards, with 401(k) plans and employer matching described as a standout feature. Stock-based compensation is also referenced as part of financial rewards for eligible roles.
Ping Identity Insights
What We Do
At Ping Identity, we make it possible to trust every digital moment across customers, employees, partners, and non-human identities. Whether you're securing millions of users, fighting fraud, simplifying third-party access, or going passwordless, establishing trust shouldn’t slow you down. Our enterprise-grade identity platform is built for scale, speed, and flexibility and works seamlessly with your existing cloud, hybrid, and on-prem environments. We help you confidently embrace AI and automation with Runtime Identity, so you can continuously verify the identity, context, and intent of every AI agent and control their actions in real time. With Ping, all digital experiences start with trust. Learn more at pingidentity.com.
Why Work With Us
Identians are what make Ping an extraordinary place to work. They create our award-winning products and they’re the reason for our unique customer following.
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