We're seeking a highly motivated and detail-oriented AI-assisted Technical Writer to work as part of a driven team to create and maintain product and internal process documentation for a scaling organization. This role requires day-to-day use of AI tools to accelerate research, drafting, and formatting, paired with strong human judgment to ensure every piece of content is accurate, on-brand, and genuinely useful to the reader.
Responsibilities
- Assist in managing product documentation and internal process documentation.
- Assist with growth to manage simple to moderate complexity documentation projects.
- Write, edit, and format product documentation and internal process documentation, using AI tools as a standard part of the drafting and editing process.
- Collaborate with technical teams to gather and research information about products and processes.
- Ensure technical verbiage is easy to understand for the end user while supporting content strategy and translation requirements.
- Review, fact-check, and refine AI-generated content to ensure accuracy, tone, and clarity. We value and prioritize human-in-the-loop AI-enabled workflows to create top quality final products.
Requirements
- Proven work experience as a Technical Writer, Documentation Specialist, or similar role.
- Demonstrated experience using AI/LLM tools in a writing, editing, or publishing workflow, with a clear understanding of where human review and judgment are required.
- Provide samples of your favorite work.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to translate complex technical information into user-friendly content.
Preferred Qualifications
- Bachelor’s degree in English, Technical Writing, or a related field.
- Experience in a fast-paced, deadline-driven environment.
- Strong project management skills.
- Familiarity with prompt engineering or iterating on AI outputs to improve accuracy and fit for specific documentation needs.
Tools you'll use
- Confluence (with Scroll Content Management)
- Jira
- Userguiding
- Teams
- AI/LLM tools for research, drafting, and content workflows
This role is an excellent opportunity to grow your skills with constructive, positive mentorship, and a collaborative team environment.
Skills Required
- Proven work experience as a Technical Writer, Documentation Specialist, or similar role.
- Demonstrated experience using AI/LLM tools in a writing, editing, or publishing workflow.
- Provide samples of your favorite work.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to translate complex technical information into user-friendly content.
- Bachelor's degree in English, Technical Writing, or a related field.
- Experience in a fast-paced, deadline-driven environment.
- Strong project management skills.
- Familiarity with prompt engineering or iterating on AI outputs to improve accuracy.
What We Do
NuWave Communications is a global communications service provider.
