TechFlow is seeking a Technical Writer / Documentation Specialist to support a mission-critical DoD software development and modernization program in Montgomery, AL. This program provides software development and technical support services to sustain, enhance, and optimize a critical customer system through secure, scalable, and maintainable software solutions.
The Technical Writer will develop, maintain, and manage comprehensive technical documentation supporting the full software development lifecycle, including system design, software architecture, user documentation, operational procedures, and acquisition artifacts. Working closely with software engineers, architects, database administrators, DevSecOps engineers, testers, and program leadership, this role will ensure technical documentation is accurate, current, well organized, and compliant with Department of Defense documentation standards.
Key Responsibilities
- Create, edit, and maintain technical documentation supporting software development, system sustainment, acquisition activities, and lifecycle management.
- Develop and maintain software requirements documentation, business use cases, functional specifications, process workflows, system design documents, architecture diagrams, database schemas, and data dictionaries.
- Produce and maintain user guides, system administration manuals, training materials, release notes, installation guides, and operational documentation.
- Document ETL processes, including data source descriptions, transformation logic, report generation procedures, and data flow documentation.
- Develop and maintain standard operating procedures (SOPs), troubleshooting guides, maintenance procedures, and system monitoring documentation.
- Establish and maintain version-controlled documentation repositories using Government-approved version control systems to ensure document integrity and traceability.
- Develop and maintain documentation standards, templates, and style guides to promote consistency across program deliverables.
- Collaborate with technical teams to gather information, translate complex technical concepts into clear documentation, and ensure documentation remains synchronized with system changes.
- Support Government risk management activities by documenting risks, mitigation strategies, action items, and program decisions within approved project management tools.
- Leverage Government-approved generative AI and digital authoring tools to improve documentation quality, consistency, efficiency, and standardization while ensuring compliance with program requirements.
- Participate in Agile ceremonies and support documentation updates throughout each sprint to ensure deliverables remain current.
Requirements
- Bachelor's degree (or equivalent experience) in Computer Science, Information Technology, Engineering or related field.
- Minimum 3 years of technical writing experience supporting DoD software development or modernization programs.
- Experience creating technical documentation for software systems, system architecture, user documentation, and operational procedures.
- Experience working with version-controlled documentation repositories and collaborative documentation platforms.
- Proficiency using Government-approved generative AI tools and modern digital authoring technologies to support documentation development.
- Familiarity with DoD acquisition documentation standards and software lifecycle documentation requirements.
- Excellent written communication, editing, organization, and document management skills.
- Ability to collaborate effectively with engineers, developers, project managers, and Government stakeholders.
- Active Secret Security Clearance
Preferred Qualifications
- Experience supporting U.S. Air Force software development or modernization programs.
- Familiarity with Agile software development methodologies and Scrum environments.
- Experience documenting cloud-based applications, DevSecOps processes, CI/CD pipelines, and database architectures.
- Experience creating architecture diagrams and technical illustrations using tools such as Visio, Lucidchart, or similar platforms.
- Knowledge of RMF documentation, cybersecurity documentation, and configuration management processes.
- Experience working with Git-based repositories or other version control systems for documentation management.
Benefits
Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.
TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!
- Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
- 401k plan with Roth option.
- Eligibility for an employer match.
- Immediate vesting
- Paid time off
- Holidays – 11 paid holidays per year
- Comprehensive medical, dental, and vision plans
- Company-paid Life & AD&D insurance plan
- Employee Assistance Program
- Wellness Resources
- Company-paid training and development program
- Voluntary benefits include:
- Life & AD&D Insurance for employee, spouse, and children
- Short-term and long-term disability (per plan guidelines)
- Legal Shield and Identity Theft protection plans
- Pet Insurance
#techflow
Skills Required
- Bachelor's degree (or equivalent experience) in Computer Science, IT, Engineering or related field
- Minimum 3 years of technical writing experience supporting DoD software development or modernization programs
- Experience creating technical documentation for software systems, architecture, user documentation, and operational procedures
- Experience working with version-controlled documentation repositories and collaborative documentation platforms
- Proficiency using Government-approved generative AI tools and modern digital authoring technologies
- Familiarity with DoD acquisition documentation standards and software lifecycle documentation requirements
- Excellent written communication, editing, organization, and document management skills
- Ability to collaborate effectively with engineers, developers, project managers, and Government stakeholders
- Active Secret Security Clearance
What We Do
At TechFlow, we relish solving the difficult problems, making an impact, and exceeding customer expectations. TechFlow is a 25-year-old, employee-owned organization defined by innovation, openness, and agility. TechFlow is different than traditional systems integrators - we are both integrators and optimizers. We are populated, in part, by former senior leaders at OEM organizations and traditional systems integrators who wanted to be part of a more agile and responsive organization. We are leaders in innovative software development and transformation. We have modernized more than 50 distinct government information technology applications using Agile and SAFe software development techniques. TechFlow was one of the first government contractors to successfully embrace the use of the Scaled Agile (SAFe) software development methodology and we continue to promulgate this increasingly high standard methodology throughout our government programs, including the majority of new software applications under development for the Defense Intelligence Agency (DIA). We are experts in performance-based logistics (PBL) with hundreds of dedicated TechFlow Field Service Technicians (FSTs) across the nation providing around-the-clock preventive maintenance and corrective maintenance. We support thousands of government buildings, thousands of pieces of equipment by responding to tens of thousands of work orders per year, and purchasing millions of dollars of parts annually while significantly exceeding service level requirements. We excel in information assurance and have a track record of successfully obtaining authority to operate (ATO) for challenging applications. In the last year, we have led the ATO process for three different mobile applications including, among others, a highly-secured tablet based application that provides real-time mission planning updates to USMC special forces. To learn more, please visit our website at: https://www.techflow.com/about-us
