Technical Writer, Training

We are seeking an experienced Technical Writer to support the development of training documentation for restaurant operations, new products, and equipment used across a global QSR environment. This role requires a strong writing and editing background, sound judgment, and the ability to work with incomplete inputs. The Technical Writer partners closely with R&D, operations, and cross-functional teams to translate complex procedures into clear, accurate, and usable documentation for different audiences. AI-assisted tools may be used to support drafting and revision, with full responsibility for content accuracy and quality remaining with the writer.

How You’ll Make an Impact:

• Create clear, accurate, and user-focused documentation for restaurant operations, new products, new procedures, and equipment launches. 
• Develop documentation across multiple formats, including job helpers, guides, manuals, video scripts, and online resources. 
• Partner with subject matter experts, R&D, and operations teams to understand process intent, equipment functionality, and operational constraints. 
• Analyze procedures received from subject matter experts, identify missing or unclear information, and proactively apply institutional knowledge and direct author collaboration to resolve gaps and produce complete, accurate documentation. 
• Review workflows, systems, and operational materials to ensure documentation reflects real-world execution. 
• Attend and actively participate in on-site photo and video shoots to observe procedures as performed and validate accuracy of sequencing, details, and execution. 
• Apply documentation standards, terminology guidelines, and formatting conventions consistently across all materials. 
• Use AI-assisted tools when appropriate to support drafting and refinement, while independently validating all content. 
• Maintain organized, version-controlled documentation within established repositories. 
• Collaborate cross-functionally to support new initiatives, updates, and continuous improvement efforts. 
• Manage multiple projects simultaneously while meeting established timelines. 
• Perform other related duties as assigned. 

Who You Are:

• Bachelor’s degree in a technical discipline, technical communication, or related field; equivalent experience may be considered. 
• Minimum of five (5) years of experience in a technical writing role, with demonstrated ability to produce end-user-friendly process documentation. 
• Strong writing, editing, and comprehension skills, with the ability to translate complex or incomplete information into clear, usable documentation. 
• Proven ability to work independently, apply judgment, and proactively resolve ambiguity. 
• Experience evaluating and validating content for accuracy, including AI-assisted outputs. 
• Proficiency with Microsoft applications and web-based platforms. 
• Strong organizational, research, and project-management skills. 
• Ability to collaborate effectively with cross-functional partners. 
• Ability to travel as required and adhere to corporate travel policies. 

Preferred Knowledge, Skills and Abilities:

• Experience in a QSR, food service, operations, or equipment-driven environment. 
• Familiarity with process documentation, SOP development, or training enablement. 

Working Conditions:

• Primarily office-based work environment. 
• Periodic participation in on-site photo and video shoots. 
• Travel may be required. 

Competencies:

• Additional knowledge, skills, abilities, and behaviors sought after for the role.

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.      

Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
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