Technical Writer Trainee

Are you our “TYPE”?
 

Monotype Global
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more.

Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Monotype Solutions India
Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales.

Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world’s leading company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design” by Fast Company.

Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world.

We are seeking an enthusiastic and highly motivated Technical Writer Trainee to join our team. This entry-level role is perfect for a recent university or college graduate eager to kick-start a career in technical communication and content creation. The Documentation Trainee will be instrumental in developing high-quality user guides, quick start guides, and essential internal documentation for our evolving digital platform. This position offers a unique opportunity to gain in-depth knowledge of our products, collaborate with key stakeholders, and contribute directly to enhancing user experience and operational efficiency through clear communication.

What you’ll be doing:
• Documentation Creation: Under guidance, research, write, and edit documentation, including user guides, quick start guides, FAQs, and internal process documents, ensuring clarity, accuracy, and ease of understanding for various audiences.
• Platform Expertise: Actively engage with the digital platform to build a deep understanding of its features, functionalities, and workflows from both a user and operational perspective.
• Collaborative Content Development: Work closely with the Platform Product Manager, engineering, and product teams to identify documentation needs, gather necessary information, and ensure all materials are aligned with product updates and releases.
• Content Maintenance: Regularly review and update existing documentation to reflect platform changes, new feature additions, and user feedback, ensuring all materials remain current and accurate.
• Documentation Organization: Assist in the ongoing organization, categorization, and maintenance of our documentation repository, including both platform-specific user guides and critical internal process documentation for the Inventory Operations team.
• Quality Assurance: Proofread and edit documentation for grammar, spelling, formatting, punctuation, consistency, and adherence to established style guides and brand voice.
• Stakeholder Support: Help address documentation-related queries from internal teams, contributing to improved understanding and smoother workflows.
• Leverage Artificial Intelligence: Utilize evolving AI tooling for both driving of efficiency in creation and management of documentation, but also in creation of knowledge based tools that will pave the way for efficient troubleshooting and problem solving in the context of support.

What we’re looking for:
• Bachelor's degree (or equivalent) in Communications, Technical Writing, Journalism, Information Science, Computer Science, or a related field, obtained within the last 0-2 years.
• Exceptional written and verbal communication skills, with a strong ability to simplify complex technical concepts.
• Demonstrated strong attention to detail and accuracy.
• Ability to quickly learn and adapt to new software, tools, and technical concepts.
• Proficiency in using standard office software (e.g., Google Workspace, Microsoft Office Suite).
• Proactive and self-motivated with a strong desire to learn and grow within a fast-paced environment.
• Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously.
• A collaborative mindset and ability to work effectively within a team environment.
• Willing to work in UK, and India shift on permanent/rotational basis.
• Prior experience with documentation, content creation, or customer support (e.g., through coursework, internships, or personal projects) is a plus.

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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