Technical Writer- Senior (HYBRID)

Job Title: Technical Writer- Senior (HYBRID)
Location: Raleigh/Durham, NC
Duration: 12+ Months
Job Description:
The primary purpose of this position is to provide technical writing and documentation support for the client Program and other ITD agencies as needed. This role will support all aspects of documentation, including the following: lead internal meetings to gather key requirements and timelines; serve as the point of contact to solicit, receive, and integrate content from team members; edit technical documents; write original, highly technical content and update existing documents; perform configuration and change management activities; and organize and maintain accurate document inventories. This role will be responsible for compiling, preparing, and packaging presentations, status reports, and metrics reports for a variety of audiences (executives, legislature, users) using generated data; for example, gather and compile end user workload data to use in high-level trend reports and graphs according to specific requirements. This position will support Project Managers for project administrative tasks such as deliverables management, project tracking, meeting support, task scheduling, and transition activities. The position will support technical business analysis and assist with audits and quality assessments.
Documentation support includes but is not limited to: process, procedure, and policy development; federal and state project document deliverables; software design development life cycle documentation within an Agile environment; status and metrics reports; presentations; end user documentation; communications; meeting materials such as agendas/minutes/handouts; and other technical and functional documents. This role requires timely communication with internal and external subject matter experts, team management for guidance and any potential issues, and consulting with NC FAST staff, DHHS leadership, and other business and IT stakeholders. This position must ensure standards are applied to all documents, ensure proper methodology is used, and adhere to policies and procedures to create high-quality products.
Skills: