NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.
Technical Writer
Location : Seattle, WA/ NYC, NY or Atlanta, GA
Duration: 4+ Months
Job Responsibilities / Typical Day in the Role
Client is looking for a Support Content Writer to research and write content for our client streaming products (primarily the Max Help Center at help.max.com).
You're something of a computer geek: comfortable with technology, apps, and fixing problems.
You also enjoy the challenge of writing simple, conversational content that helps people accomplish tasks.
Your attention to detail is impeccable.
- Work with a focused and fast-paced team to research and write content that answers common customer questions and solves customer problems.
- Ï Write content to support new devices, software updates, promotions, partnerships, shows/movies, and more.
- Ï Partner with the CX Strategy & Operations team to understand common support issues and address them in our content.
- Ï Leverage data sources to provide data-driven analysis and content recommendations, with a commitment to continuously improve the customer experience. Iterate, test, and optimize content to help uncover the most successful approaches.
Must Have Skills / Requirements
- Support content experience
- Self service content experience
- Need to be a self starter
- Ï Able to translate complicated tasks into clear and easy-to-understand steps
- Ï A self-starter and creative problem solver, with the ability to write content quickly
- Ï Passionate about building and cultivating a best-in-class customer experience
- Ï Excellent interpersonal and communication skills (written and oral)
- Ï Possess a customer-centric point of view
- Ï Product support experience is a plus
- Ï Highly organized and detail oriented; able to balance multiple projects in a fast-paced, deadline-driven environment
- Ï Able to work autonomously with direction and mentorship
- Ï Relentlessly positive, with a ‘can’t be stopped’ attitude
Nice to Have Skills / Preferred Requirements
- If they come from Hulu, xbox from support content experience
- External product experience
- Streaming service experience
- If they have experience on a world wide product
- Product support experience
- Writing chat bot experience
- UX writer
What We Do
As an emerging IT solutions company, Loginsoft today brings together a great combination of expertise, efficacy and strategic thought process that aligns its business with the customer goals.
To make it simple, every day we translate our vision statement into a simple phrase - Customer Delight! And there’s so much we start adding up in terms of value, only to achieve the aforesaid. This brings a great deal of excitement in the whole process.
Over the last 15 years of our successful stint in the industry, in domains like Telecom, Cyber Security, New Media, Digital Photo Imaging, Ecommerce, we have been identified as a trusted consulting partner in various operating models viz., onsite, offshore, near shore and there are many client success stories that vouch on the engagement delight that we ensured all through. Some of our customers have been enjoying a great relationship with us for as long as 12 years. And it stands testimony to a fact that we bring commitment on board, and ensures rest, fall in its places.
