Technical Writer, NA

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

NA Business Operations Department

As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electricity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities.

The Business Operations Program Management team (OPM), a subset of the larger Business Operations Team, provides centralized management and support for all business operations-related programs. The OPM delivers high-impact initiatives that support standardization, reduce risk, and bolster scalability. Operating with a continuous improvement mindset, the team focuses on building processes and supporting impactful outcomes. The OPM's scope encompasses all business operations programs across the organization, with a targeted focus on North America Operations while emphasizing global operational alignment. Key areas of focus for OPM programs include risk reduction, process improvement, operational efficiency, cost reduction, staffing methodologies, implementation strategy, and other strategic initiatives aimed at enhancing business operations.

Position Overview

This role can be based in Denver, CO; Atlanta, GA; or Ashburn, VA.

The Technical Writer is responsible for creating, editing, and maintaining high-quality documentation for a business operations-focused program management office. This role involves working closely with various stakeholders to produce user manuals, technical guides, process documentation, and other deliverables that support the program's objectives. The Technical Writer ensures that all documentation is clear, accurate, and aligned with the program's standards.   

Essential Job Functions

Documentation Creation: 

• Write and edit user manuals, technical guides, process documentation, and other deliverables. 

• Ensure all documentation is clear, concise, and user-friendly. 

• Develop and maintain templates and style guides for documentation. 

• Ability to understand and create simple process maps  

Collaboration: 

• Work closely with program managers, project managers, and other stakeholders to gather information and understand documentation requirements. 

• Collaborate with subject matter experts to ensure the accuracy and completeness of documentation. 

Quality Assurance: 

• Review and edit documentation to ensure it meets the program's standards for quality and consistency. 

• Implement feedback from stakeholders to improve documentation. 

Process Improvement: 

• Continuously evaluate and improve documentation processes and tools. 

• Stay updated with industry best practices and incorporate them into the documentation strategy. 

Content Management: 

• Organize and manage documentation in a centralized repository. 

• Ensure all documentation is up-to-date and easily accessible to stakeholders. 

Additional Duties:

• Handle additional duties as assigned by management.

Job Requirements

Education: 

• Bachelor’s degree in Technical Writing, Communications, Information Technology, a related field or relevant technical experience.

Experience: 

• Minimum of 3 years of experience in technical writing, preferably in a business operations or program management environment. 

• Proven experience writing and editing technical documentation. 

Skills: 

• French language proficiency (written and spoken) preferred but not required

• Excellent written and verbal communication skills. 

• Proficiency in documentation tools and software. 

• Strong organizational and project management skills. 

• Ability to work collaboratively with cross-functional teams. 

• Attention to detail and a commitment to quality. 

• Advanced user of Microsoft Office products, including SharePoint and Visio

• Travel required is expected to be up to 5% but may increase over time as the business evolves.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $90,000-$100,000 + Bonus (this range is based on Colorado market data and may vary in other locations)

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.