About the Role
We’re looking for a detail-driven and organized Technical Writer Intern to support the Platform Operations team. In this role, you’ll help improve how knowledge is captured, structured, and shared by organizing internal documentation, refining runbooks, and building easy-to-navigate content libraries.
You'll work closely with support engineers, platform teams, and operations leads to ensure our technical knowledge is consolidated, accessible, and up-to-date.
What You’ll Do
· Assist in documenting operational workflows, platform procedures, incident response guides, and runbooks
· Audit and organize existing documentation, identifying outdated or duplicate content
· Help standardize and structure knowledge articles using consistent templates, metadata, and categories
· Support the migration and cleanup of documentation across tools like Confluence, Notion, or SharePoint
· Collaborate with support and engineering teams to clarify technical content
· Improve searchability and discoverability of internal documentation resources
What We’re Looking For
Required:
· Strong organizational and written communication skills
· High attention to detail and a methodical approach to structuring content
· Ability to work independently and proactively in a technical environment
· Comfortable using or learning tools such as Notion, Confluence, SharePoint, Google Docs, or similar
· Currently pursuing any Bachelor’s degree
. A personal laptop is required to participate in this internship
Nice to Have:
· Interest in knowledge documentation and platform operations
· Previous experience working with documentation systems or knowledge bases
· Familiarity with concepts like SOPs, incident documentation, or support workflows
What You’ll Gain
· Hands-on experience documenting and organizing knowledge in a real-world tech operations setting
· Exposure to platform operations and how L1/L2 teams manage support at scale
· Mentorship and collaboration with engineers, support specialists, and operations leads
Top Skills
What We Do
Trax is the global leader in Transportation Spend Management solutions. Combining industry leading cloud-based applications with expert services, we are transforming traditional freight and parcel audit to help customers better manage and control their global transportation costs and drive enterprise wide efficiency. With a global footprint spanning North America, Latin America, Asia and Europe, we deliver data-based visibility and insights, higher savings and better control of transportation spend for shippers of all sizes. Visit us at www.traxtech.com.
