Technical Writer II

About the Job

The Technical Writer – IT Operations plays a key role in creating clear, structured, and easy-to-understand documentation that supports daily IT operations and service delivery. This role works closely with multiple teams to capture knowledge, standardize processes, and ensure information is well documented, accessible, and consistently maintained across the organization.

Key Responsibilities

 Create and maintain clear process documents, step-by-step guides, and standard procedures that support day-to-day IT operations and system upkeep.
 Work with engineering, operations, and reliability teams to document service
expectations, incident learnings, and continuous improvement outcomes.
 Prepare installation and deployment guides that help field and support teams perform their tasks accurately and consistently.
 Organize and manage the internal knowledge base, ensuring documentation is easy to find, up to date, and aligned with company standards.
 Convert complex ideas, workflows, and designs into simple, easy-to-understand documents for both technical and non-technical audiences.
 Support compliance and audit efforts by documenting policies, procedures, and operational controls in a structured format.
 Develop and maintain documentation standards, templates, writing style guidelines, and a shared glossary of commonly used terms.
 Collaborate with subject matter experts to gather accurate information and validate documented processes.
 Collect feedback from users of the documentation and continuously improve clarity, usability, and accuracy.
 Ensure documentation supports knowledge sharing, onboarding, operational
consistency, and service quality.

Required Skills & Experience

 3+ years of experience in technical or business process documentation, preferably in IT, operations, or service-oriented environments.
 Strong written communication skills with the ability to simplify complex information into clear and concise content.
 Experience working with cross-functional teams and capturing knowledge through discussions and interviews.
 Familiarity with documentation or knowledge-management tools such as Confluence, SharePoint, or similar platforms.
 Strong organizational skills, attention to detail, and a structured approach to content creation and maintenance.
 Ability to manage multiple documents, prioritize updates, and meet deadlines in a fast-paced environment.