Join our team - and take the next step in achieving a fulfilling career!
What We Do
At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.
Who We Are
CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
· Capture meeting minutes and document action items
· Support technical writing needs to facilitate daily business activities.
· Develop, document, and update existing policies and procedures to adapt to a growing business.
· Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization.
· Provide current documentation, revision histories, and tracking information to support Audit activities
· Support warehousing of all documents, reports, and artifacts
· Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents.
· Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance
· Provide run decks minutes, action items, deliverables, and artifacts for all projects regardless of lifecycle stage, as needed
· Update templates
· Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met
· Work with SMEs to research, gather, and document process and procedures for the Technical Operations group
· Verify accuracy of documentation
· Maintain revision history and document repository
Our Employee Value Proposition
- Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
- Benefits Package -Medical, Dental, and Vision (plus much more)
- 401(k) Plan with Company Match
- Short- & Long-Term Disability
- Wellness Programs
- Group Life and AD&D Insurance
- Paid Vacation, Sick Days and bank Holidays
- Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws.
Skills Required
- Experience in technical writing and documentation
- Ability to work with Subject Matter Experts (SMEs)
- Familiarity with quality assurance and auditing processes
What We Do
Cardworks is one of the largest privately held providers of end-to-end operational servicing and support functions for credit card and installment loan products in North America. As a leading consumer firm, we service our consumer and small business loan clients across the credit spectrum, from super-prime to non-prime, and provide comprehensive support to bank and non-bank lenders in the United States and Canada. Our management expertise and customized servicing solutions enable banks and financial institutions to mitigate risk, increase profitability, and support their customers. Cardworks is also the parent of Merrick Bank Corporation, a top-15 issuer of credit cards, top 15 merchant acquiring bank, and leader in the recreational vehicle lending industry. As a CardWorks employee, you are at the very heart of all that we do. Our corporate success is based on your contributions. The most valuable resource we have at CardWorks is our employees. Each individual has an impact on how well we execute and on whether we achieve our enterprise objectives
