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Job Description:
This position is responsible for delivering quality user and technical content so the organization's customers, partners, and alliances are successful using our solutions. This role will create, maintain, and deliver content for the company's integrations and baseline products in various formats and across multiple channels, such as online help, guides, and digital content.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Creates and maintain clear, usable, accurate traditional and digital content for baseline products or projects with low to moderate complexity.
- Creates content that enables users to successfully install, configure, use, and maintain the company's software solutions.
- Develops traditional and digital content for different audience types including tax professionals, integrators, programmers, database administrators, and system administrators.
- Works with Product Management, Product Owners, and Product Designers to gather requirements for new features and maintenance updates.
- Works successfully with agile engineering teams.
- Performs needs, audience, and task analysis.
- Writes and organize content that meets users’ needs and project requirements and complies with the organization's standards.
- Gathers and apply feedback from editors and subject matter experts.
- Collaborates effectively as part of a multidisciplinary scum team.
- Delivers quality content on time and within scope.
- Uses topic-based (structured) authoring techniques to create modular content and self-contained articles.
- Maintains existing deliverables in multiple formats (online help, HTML, guides).
- Adheres to department content development standards, practices, and processes.
- Stays abreast of industry trends through self-study, attending conferences and seminars, or participating in professional organizations.
- Participates in projects and performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- N/A
KNOWLEDGE, SKILLS AND ABILITIES:
- Demonstrated ability with authoring and graphics preparation packages, tools, including Microsoft Office and SnagIt.
- Ability to be patient with software build and release schedules/process that at times are ambiguous and fluid
- Ability to work, persevere, and follow up with busy SMEs (subject matter experts).
- Ability to follow a technical writing process to create clear and comprehensive software documentation.
- Ability to work with general supervision on routine work, more detailed instructions on new projects or assignments.
- Ability to guide productive internal/external working relationships.
- Ability to listen and understand information and communicate the same.
- Must possess strong organizational skills.
- Must be results oriented, customer focused, and exhibit good interpersonal skills.
EDUCATION AND TRAINING:
- Bachelor’s degree in a technical communication field.
- Zero (0) plus years of combined, related technical writing experience
- Or equivalent combination of education and/or experience.
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
What We Do
The Trusted Leader in Tax Technology.
We're Vertex (VERX). A pioneer in tax automation for more than 40 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply and grow with confidence.
Our collaborative, friendly culture is the foundation of everything we do and who we are. We're proud to be an employer guided by a common purpose by building trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains, and inspires talented professionals to achieve their full potential. We employ over 1,500 full-time professionals across three continents: US, Europe, and Brazil.
Our software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.
We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Why Work With Us
We are a team-first culture that ensures every employee has the opportunity to grow and learn. At Vertex, Inc. we provide professional development opportunities and work with team members to achieve their full potential. Join our team and feel good about what you're doing and where you are going.
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