This Technical Writer position supports the Department of Homeland Security (DHS), Customs and Border Protection (CBP) in the area of Support Services. The mission-critical program provides comprehensive training, safety, standards, curriculum development, and technical modernization services to ensure national border security agents can operate safely and effectively.
Complex tactical systems and safety procedures are useless if they cannot be easily understood. In this role, you turn dense, technical engineering language into clear, user-friendly handbooks, standard operating procedures, and training guides that keep teams safe and compliant.
Location: Remote or Oklahoma City, OK
Status: Full-Time / Contingent Upon Contract Award
Who You Are
You are a master of absolute clarity. You have the unique ability to take dense, technical, and complex operational procedures and translate them into clean, user-friendly, and accessible handbooks. You are meticulous about grammar, formatting, and stylistic consistency, and you love collaborating with Subject Matter Experts to capture their technical knowledge accurately.
What You'll Do (Key Responsibilities)
Draft Technical Documentation: Research, write, and format detailed operational guides, user manuals, and standard operating procedures (SOPs).
Support Curriculum Development: Edit, proofread, and storyboard CBT training scripts, lesson guides, and study manuals.
Enforce Style Standards: Maintain and distribute templates and style guides, ensuring complete compliance with CBP writing directives.
Manage Repositories: Maintain highly structured documentation repositories, ensuring rigorous version control and accessibility.
What You Bring (Qualifications)
Experience: Minimum of 2 years of professional experience in technical writing, editing, or a closely related role.
Education: Bachelor's degree in Professional Writing, English, Communications, Journalism, or a related field.
Tools: High proficiency with MS Office (Word, PowerPoint), Adobe Acrobat, and modern Content Management Systems (CMS).
Clearance: Ability to obtain and maintain a federal background suitability check.
Why You'll Love Working with Team Carney (Benefits & Perks)
When you join our team, you enjoy a robust suite of benefits tailored to support your "whole self":
Comprehensive Health: Competitive medical, dental, and vision options (BCBS CareFirst), plus HSA and FSA.
Financial Protection: 401(k) with corporate match, and fully paid life and disability insurance.
Work-Life Harmony: Generous PTO, 11 paid federal holidays, and 6 weeks of fully paid parental leave.
Professional & Personal Growth: Up to $5,000 annually in tuition assistance or student loan repayment, plus $200/year "Get Out and Learn" and $200/year "Get Out and Run" micro-benefits.
Skills Required
- Minimum of 2 years professional experience in technical writing, editing, or a closely related role.
- Bachelor's degree in Professional Writing, English, Communications, Journalism, or related field.
- High proficiency with MS Office (Word, PowerPoint).
- High proficiency with Adobe Acrobat.
- Experience with modern Content Management Systems (CMS).
- Ability to obtain and maintain a federal background suitability check.
- Excellent grammar, formatting, style consistency, and ability to collaborate with subject matter experts.
What We Do
Carney incorporated in 1994 with a single mission -- to dramatically improve the job performance and critical mission accomplishment of employees, work teams, and entire organizations. We provide solutions to our Federal government clients across many solution types. Some of these are human capital consulting, leadership development, business process re-engineering, serious gaming, e-learning, and social government. Generally, these solutions are blended to create a unique solution to a specific client. Each one is aimed at helping our clients realize their potential by effectively doing more with less. We know we are successful when our clients are able to carry out their mission faster and better than they ever have. We help individuals perform at the speed of need. What this means is that we develop solutions that enable individuals, teams, teams of teams, and entire organizations to get to performing (delivering on their mission) as quickly and as effectively as possible. We endeavor to deliver Performance Acceleration services to our clients, which is the enhanced ability to learn and acquire skills at the exact time and place of need.
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