Be an Early Applicant
The Role
As a Technical Writer, you will be responsible for creating and maintaining a variety of documentation, including Standard Operating Procedures, training materials, and user manuals, ensuring that all content is tailored to meet the needs of both technical and non-technical audiences. You will collaborate closely with cross-functional teams to gather product and documentation requirements, while also taking ownership of projects from start to finish. Your expertise in Salesforce will be crucial as you design and manage Salesforce Experience Cloud Sites and maintain a Salesforce Knowledge instance, ensuring high-quality knowledge management practices. Additionally, you will review and edit content produced by team members, striving for clarity and accessibility in all technical communications. Your ability to adapt to changing priorities and your innovative approach to improving processes will be key to your success in this role.
Responsibilities will include :
• Create and develop comprehensive documentation including Standard Operating Procedures, instruction manuals, training materials, policies, and work instructions tailored to the needs of diverse audiences, ensuring clarity and accessibility for both candidates and customers.
• Collaborate with cross-functional teams to gather and define product and documentation requirements for both existing and new First Advantage products, services, and implementations, ensuring alignment with organizational goals.
• Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, while writing and maintaining basic HTML and CSS code to enhance user experience and functionality.
• Manage and maintain a Salesforce Knowledge instance across the First Advantage organization, ensuring high service levels, quality of the knowledge base, and effective audience administration for all knowledge management activities.
• Translate complex technical information into clear, concise language that is easily understood by non-technical audiences, facilitating better comprehension and usability.
• Review, proofread, and edit content produced by team members, ensuring accuracy, consistency, and adherence to established standards before publication.
REQUIRED SKILLS & QUALIFICATIONS
• Technical Writing Experience: Proven experience in technical writing, specifically in creating service, product, and client-facing documentation, with a strong portfolio demonstrating your ability to convey complex information clearly.
• Global Perspective: Experience working in a global or international service environment, with the ability to adapt content for diverse audiences across different cultures and regions.
• Self-Motivation: Demonstrated ability to take initiative, assume ownership of projects, and work independently with minimal supervision while managing multiple priorities effectively.
• Salesforce Proficiency: Working knowledge of Salesforce, including experience with Salesforce Experience Cloud and the ability to design and maintain sites using Salesforce Site Builder.
• Technical Skills: Familiarity with basic HTML and CSS coding, as well as proficiency in Microsoft Office Suite and Adobe Acrobat Reader for document creation and editing.
• Attention to Detail: Strong proofreading and editing skills, with a keen eye for detail to ensure accuracy and consistency in all documentation.
• Communication Skills: Excellent verbal and written communication skills, with the ability to translate technical jargon into user-friendly language for non-technical audiences.
• Adaptability: Ability to thrive in a fast-paced environment, demonstrating flexibility in adjusting to changing priorities and demands while maintaining high-quality standards.
• Lifelong Learner: A commitment to continuous learning and professional development, with a genuine interest in the Human Capital sector and the intersection of people, processes, and technology.
Education & Experience
• A degree in English, Communications, Technical Writing, or a related field is preferred.
• At least 2 - 4 years of experience in technical writing, particularly in a service-oriented or technology-driven environment, with a strong portfolio showcasing relevant documentation.
• Experience in a global or international service setting, demonstrating the ability to adapt content for diverse audiences and cultural contexts.
• Proven track record of managing projects from inception to completion, with the ability to work independently and collaboratively within cross-functional teams.
• Familiarity with Salesforce and experience in designing and maintaining Salesforce Experience Cloud Sites, as well as managing a Salesforce Knowledge instance.
• Demonstrated proficiency in HTML and CSS, with the ability to apply these skills in documentation and site design.
• Strong background in creating user-friendly documentation that effectively communicates technical information to non-technical audiences.
Work Location : Bangalore (Remote) (Only applicants based / residing in Bangalore can apply)
Shift Timing : India / UK ( Flexibility to work as per different time zones will be needed based on the business requirements)
Joining time : 16th June 2025 (preferrable start date)
Responsibilities will include :
• Create and develop comprehensive documentation including Standard Operating Procedures, instruction manuals, training materials, policies, and work instructions tailored to the needs of diverse audiences, ensuring clarity and accessibility for both candidates and customers.
• Collaborate with cross-functional teams to gather and define product and documentation requirements for both existing and new First Advantage products, services, and implementations, ensuring alignment with organizational goals.
• Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, while writing and maintaining basic HTML and CSS code to enhance user experience and functionality.
• Manage and maintain a Salesforce Knowledge instance across the First Advantage organization, ensuring high service levels, quality of the knowledge base, and effective audience administration for all knowledge management activities.
• Translate complex technical information into clear, concise language that is easily understood by non-technical audiences, facilitating better comprehension and usability.
• Review, proofread, and edit content produced by team members, ensuring accuracy, consistency, and adherence to established standards before publication.
REQUIRED SKILLS & QUALIFICATIONS
• Technical Writing Experience: Proven experience in technical writing, specifically in creating service, product, and client-facing documentation, with a strong portfolio demonstrating your ability to convey complex information clearly.
• Global Perspective: Experience working in a global or international service environment, with the ability to adapt content for diverse audiences across different cultures and regions.
• Self-Motivation: Demonstrated ability to take initiative, assume ownership of projects, and work independently with minimal supervision while managing multiple priorities effectively.
• Salesforce Proficiency: Working knowledge of Salesforce, including experience with Salesforce Experience Cloud and the ability to design and maintain sites using Salesforce Site Builder.
• Technical Skills: Familiarity with basic HTML and CSS coding, as well as proficiency in Microsoft Office Suite and Adobe Acrobat Reader for document creation and editing.
• Attention to Detail: Strong proofreading and editing skills, with a keen eye for detail to ensure accuracy and consistency in all documentation.
• Communication Skills: Excellent verbal and written communication skills, with the ability to translate technical jargon into user-friendly language for non-technical audiences.
• Adaptability: Ability to thrive in a fast-paced environment, demonstrating flexibility in adjusting to changing priorities and demands while maintaining high-quality standards.
• Lifelong Learner: A commitment to continuous learning and professional development, with a genuine interest in the Human Capital sector and the intersection of people, processes, and technology.
Education & Experience
• A degree in English, Communications, Technical Writing, or a related field is preferred.
• At least 2 - 4 years of experience in technical writing, particularly in a service-oriented or technology-driven environment, with a strong portfolio showcasing relevant documentation.
• Experience in a global or international service setting, demonstrating the ability to adapt content for diverse audiences and cultural contexts.
• Proven track record of managing projects from inception to completion, with the ability to work independently and collaboratively within cross-functional teams.
• Familiarity with Salesforce and experience in designing and maintaining Salesforce Experience Cloud Sites, as well as managing a Salesforce Knowledge instance.
• Demonstrated proficiency in HTML and CSS, with the ability to apply these skills in documentation and site design.
• Strong background in creating user-friendly documentation that effectively communicates technical information to non-technical audiences.
Work Location : Bangalore (Remote) (Only applicants based / residing in Bangalore can apply)
Shift Timing : India / UK ( Flexibility to work as per different time zones will be needed based on the business requirements)
Joining time : 16th June 2025 (preferrable start date)
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
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The Company
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
