Fluidra North America

Technical & Warranty Support Rep I

Reposted 3 Days Ago

Atlanta, GA

Hybrid

Entry level

Hardware • Internet of Things • Retail • Robotics • Software

A global leader in the pool & wellness industry.

The Role

Provide technical support for pool products via phone, email, and chat, handling warranty inquiries and documenting customer interactions.

Summary Generated by Built In

Fluidra is looking for a Technical & Warranty Support Rep 1 to join our team in Atlanta, GA.

WHAT YOU WILL CONTRIBUTE

Provide troubleshooting and installation assistance, warranty support, and general customer

service via phone, email and chat software in accordance with Fluidra warranty and service

guidelines. Responsible for completing Tier 1 level product training, in support of pool owner

customers with technical product inquiries. Responsible for documenting all customer service

interactions and processing orders for replacement parts as necessary. Additionally, you will:

Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs.
Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded.
Review and authorize warranty service work to be performed by independent service companies.
Attend technical training classes in an effort to maintain current with troubleshooting products.
Work with other team members to help achieve overall department goals and tasks.
Other duties as assigned.

WHAT WE SEEK

Must be able to work in a fast-paced environment and have the ability to multi-task.
Must take direction well, and follow instructions carefully, but also must be comfortable
using common sense and personal judgment to help determine the validity of a warranty
claim.
At least 6 months of “hands on” troubleshooting and/or repair experience desired.
Strong written and verbal communication skills.
Must have 2 years experience delivering customer service with a positive attitude and
cheerful disposition.
Must be able to type 50 WPM.
Possess a technical aptitude with an electrical or mechanical background.

PREFERRED

Experience with Oracle EBS a plus.
Pool and Spa Industry experience.
Call center experience.
Proficiency with MS Office tools.

EDUCATION

High school diploma or equivalent.

WHAT WE OFFER

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

2 weeks of paid vacation
9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
Full range of health benefits including medical, dental & vision, short & long-term disability
401(K) matching (100% of first 3% contributed, 50% of the next 2%)
Health and wellness programs / gym reimbursement
Educational assistance up to $7,000 per year
Company sponsored FUN events!
Generous product discounts

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

Top Skills

MS Office

Oracle Ebs

What the Team is Saying

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The Company

HQ: Carlsbad, CA

7,000 Employees

Hybrid Workplace

What We Do

We’re an industry‐leading, global company with a legacy of innovation. Our reach extends worldwide across both the residential and commercial pool and wellness markets. We now have over 7,000 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody the passion for results, teamwork, and user focus that get us there.

Why Work With Us

Our company culture is what makes us all look forward to coming to work each day. It’s innovative, energetic, ambitious — and dare we say — FUN. Built on a solid foundation of corporate values that prioritize our employees and customers, our values are the code by which we live and breathe — not just writing on the wall.