If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
The Technical Transformation Specialist plays a key role in supporting the successful adoption and integration of new technologies and processes within SECU. As part of a dynamic team, this position works cross-functionally to bridge the gap between business units, operations, and IT, ensuring that all technical initiatives align with the organization's strategic goals. This role is focused on optimizing processes, implementing effective solutions, and driving operational efficiency to system conversions and transformation to improve member experience, service delivery, and overall organizational performance with a focus on deposit accounts and systems.
Essential Responsibilities:
- (40%) Partner with business leaders, IT, and project managers to understand project requirements, scope, and objectives. Translate business needs into actionable plans and facilitate communication between non-technical and technical teams.
- (30%) Assist in providing guidance to identify opportunities for process improvement and technology enhancements with a focus on deposit accounts and operations processes. Develop and implement solutions to enhance operational efficiencies, streamline workflows, increase productivity, and enhance the overall employee and member experience.
- (20%) Assist in the planning, execution, and monitoring of technical transformation projects, ensuring delivery on time, within budget, and according to specifications.
- (10%) Act as liaison between technical and operations teams to provide guidance on updating and developing new procedures based on technology changes.
Required Education & Experience (Knowledge, Skills, & Abilities):
- 5+ years of financial services experience
- Experience with bank or credit union core systems
- Experience with bank or credit union system conversions
- Experience working with IT and Operation teams in the financial industry
- High degree of written and verbal communication skills, professionalism, and good organizational skills
- Critical thinking skills
- Ability to speak English fluently
- Highly member service oriented
- Highly collaborative
- Minimum direct years of experience
Preferred Education & Experience (Knowledge, Skills, & Abilities):
- Bachelor’s degree
- Experience with technical aspects of deposit account and CIF related banking systems
Job Environment & Physical Requirements:
- Sitting for prolonged periods
- Computer for prolonged periods
- Travel to conferences as needed
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- 5+ years of financial services experience
- Experience with bank or credit union core systems
- Experience with bank or credit union system conversions
- Experience working with IT and operations teams in the financial industry
- Strong written and verbal communication skills
- Professionalism and organizational skills
- Critical thinking skills
- Fluent English communication
- Member-service orientation
- Collaborative working style
- Bachelor's degree
- Experience with technical aspects of deposit account and CIF-related banking systems
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
