The Technical Training Curriculum Business Analyst is responsible for supporting the National Technical Training organization in the development and delivery of Dealer Service Technician Training. Responsibilities will include configuring Technician curriculum and certification requirements in the Learning Management System, analyzing curriculum completion data, generating ad hoc queries and reports in order to support reporting and communications to Technical Training staff, Training Centers, Business Centers, and Service Operations, creation of targeted dealer communications in order to assure curriculum completion, documenting Learning Center application business requirements and Technical Training report requirements, performing user acceptance testing of Learning Center and report changes, providing Learning Center and report related assistance to local and field Technical Training staff, providing oversight and assistance to Technical Training Systems Administrators supporting Canada, Mexico and International markets, creating and reviewing course add forms, and the collection, analysis, and reporting of industry data and competitor benchmarking.
Preferred Qualifications
Basic Qualifications:
- Bachelor's Degree Required
- An understanding of training development and curriculum
- Familiarity with Learning Management Systems
- Experience documenting application business requirements and user acceptance testing
- Experience with ad hoc and complex reports using Qlik/Power BI or other data mining software
- Expertise in dealer training programs & related industry benchmarks
- Ability to interact effectively with various management levels
- Strong written and verbal communication skills
- Ability to multi-task and work in a rapid paced environment
- Strong project management skills
- Familiarity and ease with office automation programs (PowerPoint, Excel, Word, etc.)
Top Skills
What We Do
Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
