Technical Trainer

Technical Trainer

Location : Hyderabad, India

Summary

The Zeta L&D Team is focused on building technical and non-technical training programs for a variety of internal teams across the organization, and technical training programs for external customers. We are a fast-paced team that thrives on delivering outstanding results. We are looking for a Technical Trainer who will support both internal and external training for the Zeta Marketing Platform (ZMP). The qualified candidate must be able to communicate lessons clearly and effectively via several mediums. This role requires an ability to quickly learn and understand technical software; assisting with the analysis, design, and delivery of technical training on the ZMP is essential.

Essential Responsibilities

• Deliver Zeta Marketing Platform remote and/or on-site training sessions to clients and employees in a professional and courteous manner.
• Create and manage engaging training presentations, documentation, videos, and other training content for online, print, in-person training, and other deliverables.
• Attend client kick-off meetings to determine training objectives and incorporate them into training outlines, agendas, handouts, and lab exercises.
• Assist in writing and/or reviewing technical documentation and maintain updated records of training curricula/material.
• Promptly responding to customer queries via email within 24 hours.
• Create and manage training documentation, product training videos, presentations, and other training content for online, in-person training, as needed.
• Regularly meet with the L&D team to evaluate the effectiveness of current training content and participate in training process improvement discussions.
• Collaborate with subject matter experts to develop training materials and curriculum.
• Work with cross-functional teams (e.g., Product, Product Marketing, and Sales Enablement) to ensure training materials are continually up-to-date and aligned with current business goals.
• Maintain ongoing knowledge and understanding of the Zeta Marketing Platform, including all new products and features.
• Conduct Zeta Marketing Platform training assessments (e.g., feedback surveys) and identify individual and team skills gaps.
• Maintain quality service by adhering to Zeta’s Learning & Development standardized approach to education and training.
• Respect client confidentiality.
• Support other special L&D tasks and projects as needed.

Desired Characteristics/Qualifications:

• Experience (2+ years) working with a SaS platform.
• Experience (2+ years) delivering and developing technical training.
• Strong desire to analyze, design, and deliver excellent training to adult learners.
• Possess the ability to work patiently with learners of all technological levels.
• Ensure/confirm/assess retention of training information and respond accordingly.
• Ability to demonstrate professional presentation skills.
• Ability to effectively organize and manage multiple training initiatives simultaneously.
• Ability to multitask, think quickly, and adapt in a fast-paced and ever-evolving environment.
• Demonstrate excellent communication, interpersonal, and customer service skills with an advanced understanding of customer relationship building.
• Committed to producing high-quality, cutting-edge deliverables.
• Ability to produce instructional materials based on the needs of the organization and customer.
• Proficiency in Microsoft 365/Microsoft Office Suite.
• Ability to work independently and in a team environment.
• Possess superb organizational and time management skills.
• Ability to travel as needed, up to 25%

Company Summary

Zeta is a data-driven marketing technology innovator whose SaaS-based marketing cloud helps 500+ Fortune 1000 and Middle Market brands acquire, retain, and grow customer relationships through actionable data, advanced analytics, and machine learning.

Founded by David A. Steinberg and John Sculley (former CEO of Apple and Pepsi-Cola) in 2007, the company's highly rated ZetaHub technology platform has been recognized in Gartner's Magic Quadrant for Digital Marketing Hubs (February 2017) and in its Magic Quadrant for Multichannel Campaign Management (April 2017), competing with offerings from Oracle, IBM, Salesforce, and Adobe.

Operating on four continents with 1,300+ employees, the company is headquartered in New York City, with Centers of Excellence in Silicon Valley, Boston, London, and Hyderabad, India. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran’s status, or any other basis protected by law.