Technical Team Leader: Corporate Payroll/Section 14 Transfers

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Manage the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval.

This role manages the Payroll Administration and Section 14 Transfers teams in Corporate Administration and Servicing. Reporting to the Payroll Administration Operations Manager, the successful applicant will be expected to lead diverse teams while ensuring that processes and regulated timelines are adhered to. 
 

Responsibilities
•    Customer Focus: Ensure that all customer requests are handled promptly and accurately, maintaining high levels of customer satisfaction.
•    Team Management: Lead, mentor, and manage a team of payroll administrators and Section 14 specialists to ensure efficient and accurate processing of customer requests.
•    Performance Monitoring: Track and report on key performance indicators (KPIs) to ensure team productivity and quality standards are met.
•    Workflow Optimization: Analyse current workflows and processes and identify opportunities for efficiencies and automation.
•    Technology functionality: Critically analyse and suggest improvements to the current technology used to support the team in enhancing the Employer and Member experience.
•    Collaboration: Work closely with IT, Corporate Distribution and stakeholders in the Corporate Administration and Servicing business to foster collaboration, better ways of work and improved customer outcomes.
•    Training and Development: Ensure ongoing training and development opportunities for team members to enhance their skills and knowledge.

Requirements
•    At least 5 to 10 years’ experience gained in a Retirement Fund environment.
•    Tertiary qualification would be an advantage.
•    Demonstrated leadership capabilities with the ability to manage multi-functional teams.
•    Ability to interpret complex data and derive insights to improve the customer outcome and improve the efficiencies in the team.
•    Strong track record in managing stakeholder relationships.
•    Advanced proficiency in Microsoft Excel, with the ability to analyse and model financial data.
•    Good understanding of process management within retirement fund operations.
 

Skills

Action Planning, Agile Project Management, Change Management, Collaboration, Customer-Focused, Executing Plans, Legal Practices, Occupational Safety and Health, Oral Communications, Performance Monitoring, Policies & Procedures, Professional Presentation, Project Delivery Management, Retirement Fund Administration, Safety Management, Servant Leadership, Stakeholder Management, Team Management, Training and Development, Workflow Optimization

Competencies

Builds Effective TeamsCommunicates EffectivelyCustomer FocusDirects WorkDrives EngagementDrives ResultsEnsures AccountabilityFinancial Acumen

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

18 May 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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