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Business Intelligence Lead
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: 12-month FTC
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £78,925 (London) or £71,750 (regional)
Location: London / Coventry/ Manchester
Reporting to: Head of Business Analysis and Insight
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
In this role, you’ll be responsible for ensuring that the gathering of requirements and development of reporting is achieved working in a collaborative way with key stakeholders so it can be delivered quickly, accurately and in an easy-to-use way.
What You’ll Do:
Our Business Intelligence Lead is responsible for all reporting that is delivered across the organisation including our casework teams, finance and HR.
In this role, you’ll be responsible for ensuring that the gathering of requirements and reporting is achieved working in a collaborative way with key stakeholders so it can be delivered quickly, accurately and in an easy-to-use way.
You will be taking on this role for a critical period in the organisation, as we develop our reporting strategy and look to make use of additional tools and technology. Your team leadership and technical expertise will be critical.
You’ll develop and maintain strong relationships with internal stakeholders to make sure that the organisation has access to the information it needs in order to make decisions.
You’ll be responsible for the best use of our business intelligence software and working closely with the head of Business Analysis and insight in our strategic thinking on what reporting requirements we may need for the future.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria –
You will have experience working with business intelligence software, and have direct experience of the software development life cycle as well as excellent technical knowledge and practical knowledge of providing business reporting
Demonstrable experience of managing a team including giving feedback, coaching and developing team members as well as helping to prioritise work.
Ability to communicate complex data to different stakeholder groups, including senior leadership.
A strong track record of project management as well as identifying and implementing system and process improvements
Strong experience in Power BI, SQL and Microsoft Azure Data platform.
Why You'll Love Working with Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
Flexibility: hybrid, or in-office
Wellbeing: Health plan, gym memberships, mental health support
Growth: We invest in your future with [courses, mentorship, promotions]
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
Apply in a few minutes:
Please upload a copy of your CV. Applications need to be submitted by Midnight on the 17th March 2026
Due to high application numbers we receive this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Join our community –This is a great opportunity to learn about the Financial Ombudsman and the work that we do. https://www.linkedin.com/groups/13155251/
Top Skills
What We Do
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example: o bank accounts, payments and cards o payment protection insurance (PPI) o home, car, travel and other types of insurance o loans and other credit, like car finance o debt collection and repayment problems o mortgages o financial advice, investments and pensions If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right. When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives. Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website
